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Technical Content Designer
- Department Professional Services
- Location Dublin
Do you love helping others master leading-edge technologies? Are you skilled at designing and building content that explains complex concepts in simple, engaging ways?
Guidewire needs an experienced Content Designer who is passionate about learning and adept at mastering new technology, including our Guidewire products and supporting partner technologies. You will use your technical expertise and experience to craft and develop engaging technical training content to support rapid-release product launches for industry-leading enterprise software.
In this role, you will collaborate with your colleagues in Education Services, as well as product development, product management, and field consultants (SMEs), to inject context and value into our training materials. You will design training activities and lab exercises that reinforce skills and make training “stickier”. You will build product demonstration videos to support e-learning. You have an eye for detail but know how to avoid gold-plating. These skills help you iterate and elevate what you do with each new release. Ultimately, you love crafting technical training that helps learners learn – quickly, creatively, and competently.
The Education Services team is growing to keep pace with Guidewire’s digital transformation. We design, develop, and maintain content that teaches our customers, partners, employees, and third parties how to implement and integrate our highly configurable products. We build certifications that validate proficiency to improve implementation efficiency and quality. Our training is often the first time the customer’s project team sees the Guidewire products that they will be implementing. Your work will help elevate their first impression of Guidewire, our products, and the value they unlock. More importantly, your content will help learners deepen their knowledge, improve their proficiency, and increase their confidence with Guidewire products. To learn more about Guidewire Education, visit us at education.guidewire.com.
Key Responsibilities
- Design, develop, and maintain single-source training content for varied delivery approaches, including ILT, e-learning, and exams
- Prioritize learning objectives to deliver the most critical content shortly after the product release date
- Build lab exercises, virtual machine environments, and training data to support hands-on learning
- Test and troubleshoot issues related to learning content
- Capture and analyse learning requirements for key personas
- Design course strategy, build storyboards, and lead job task analysis (JTA) sessions (portfolio required)
- Willing to teach up to 20 learners, particularly early versions of your content that may not be fully completed
Required experience:
- High technical aptitude with proven ability to quickly grasp technical concepts and distill technical information into meaningful, consumable learning bites – demonstrable knowledge of relational databases, Good understanding of object-oriented programming preferably Java, XML-based software configuration, JavaScript/React, REST API technology
- Demonstrated skills in technical troubleshooting, problem solving, and taking initiative to drive projects to completion
- Experience driving and shaping course strategy and design activities including storyboarding and job-task analysis (JTA)
- Experience using Articulate 360, Camtasia, uPerform, or similar e-learning development tools
- Mastery of tools, principles and best practices for developing technical training course materials
- Able to develop engaging graphic-based content that goes beyond simple bullet point lists
*Candidates with portfolios considered first.*
What we offer:
- Competitive Market Salary
- Bonus
- LTI (Long term cash Incentive)
- FlexWork options
- Company pension contributions
- Fully funded medical insurance for you and your family
- 26 days paid annual leave
- 26 weeks paid maternity leave
- 16 weeks paid paternity leave
- 3 paid days volunteering and many more
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About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
CONSENT and ACKNOWLEDGEMENT
By clicking the submitting your application on the following page:
1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.
2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.
3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.
4. You acknowledge that your Personal Data will be retained for up to 24 months.
Talent rewards
The perks. The rewards. The good stuff.
We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.
FINANCIAL
Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.
HEALTH AND WELLNESS
Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.
FLEXIBLE WORKING
Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.
DOWNTIME
Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.
CONTINUAL DEVELOPMENT
We encourage self-directed learning and holistic wellness, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.