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Services Alliance Manager - Americas and APAC (US-Remote)

  • Department Global Alliances
  • Location San Mateo, CA
We’re looking for a experienced Services Assurances Manager to work within the Global Alliances Organization to support Guidewire’s onboarding and enablement of new partners. The successful candidate will coordinate with our partners on the services assurance and enablement activities. This Services Assurances Manager will be based in the West Coast and report to the Director of Technical Enablement.
 
You will ensure partner alignment and readiness for planned engagements, including adoption of standards and best practices. You will be responsible for providing partner project insight, including regular communication and effective collaboration on partner project. Your overall mission is to drive partner implementation quality, including identification and resolution of partner project collaboration issues. Services Alliance Manager will be required to travel to Guidewire Customers around the globe Post-Pandemic. This role will require extensive Guidewire Implementation client experience.

Responsibilities:

  • Onboard new partners, new partner offices or new partner teams
  • Regularly communicate with partners to coordinate delivery and enablement activities
  • Support partners by responding to product or implementation methodology inquiries
  • Prepare partner enablement content
  • Monitor opportunities in the pipeline to identify potential future partner implementations
  • Monitor partner delivery capacity in the region (across countries, products)
  • Facilitate collaboration between partner and Professional Services on project readiness reviews
  • Identify partner project readiness gaps
  • Execute delivery enablement workshops
  • Monitor ongoing implementations to identify partner projects at risk
  • Facilitate collaboration between partner and Professional Services to resolve partner collaboration or enablement related issues
  • Facilitate partner project retrospectives
  • Monitor and communicate partner performance data to identify and jointly resolve enablement or delivery related problems
  • Execute partner incentivization programs

Qualifications:

  • Bachelor's degree or related field experience and 10 year's progressive experience.
  • 8+ years’ experience within an Enterprise Software business and diverse partner environments across all solution areas, with a minimum of 5-6 years in recruiting, developing, managing and supporting partners and partner enablement.
  • Possess strong business acumen and ability to manage strategic partner plans with company and [senior level] partner executives.
  • Demonstrated success in driving business development, negotiating contracts, managing and growing partner programs.
  • Strong ability to work under little direction/supervision, multi-task and prioritize workload.
  • Proven history of working with cross-functional teams to achieve company and departmental objectives. Establishes strong relationships with fellow leaders and stakeholders within Guidewire who will be crucial in identifying opportunities and engaging target companies.
  • Excellent organizational & follow-up skills, attention to detail, and willingness to roll up your sleeves to get the job done in a fast-paced environment.
  • Demonstrated skills with Microsoft Office Word, PowerPoint and Excel.
  • Strong ability to communicate spanning written, verbal and presentation delivery.
  • Guidewire project or core system implementation experience is required.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Talent rewards

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We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.