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Senior Site Reliability Engineer

Department Analytics and Data Services
Location India - Bangalore
Location Type Hybrid

Guidewire is searching for a Senior Site Reliability Engineer who is hungry for a rare chance to transform insurance with the industry’s leading Analytics platform. As a member of the Infrastructure Engineering Team, you’ll be responsible for building and evolving our SRE practice for Analytics Infrastructure. The Analytics team at Guidewire uses internet scale data collection, adaptive machine learning, and insurance risk modeling capabilities to help insurers and other financial institutions model evolving risks, develop new products, and make better business decisions.

Downtime and failures are inevitable, but how SREs deal with the problem is what’s important. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our operating environments. Part of the responsibility SREs have is to collaborate with developers to troubleshoot and solve problems and reduce customer impact where possible. SREs will also need to go one step further after the incident to document and examine what went wrong and develop measures such as automated runbooks to handle the issue moving forward.

Responsibilities :

Be on an on-call (PagerDuty) rotation to respond to any Critical incidents
Use your on-call shift to tune alerts, build SLI’s, SLO’s, and self-healing automation
Analyze our AWS infrastructure for design and architectural opportunities to consistently improve overall reliability
Create patterns of observability to ensure all alerts have consistent content/config to ensure triaging is short and overall MTTR is continuously improved
Plan, participate and/or execute blameless post-mortems for any customer impacting incident
Analyze incident data to determine the next opportunity to improve reliability
Influence engineers to improve application reliability and scalability to run efficiently on our infrastructure
Document every action, if not captured as code, so your findings turn into repeatable actions and then into automation.
Improve operational processes (such as deployments and upgrades) to make them as boring as possible.

Required Skills :

Proven experience designing and deploying SLI’s, SLO’s, and Error Budgets
Proven experience triaging and debugging distributed systems on cloud infrastructure
Advance capabilities in designing and engineering CICD pipelines within K8S and legacy ecosystems
Advanced capabilities in designing and engineering monitors, dashboards, and synthetic transactions in Datadog
Extensive experience in building, deploying, and running scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud native approaches
Extensive experience in managing infrastructure config at scale using multiple approaches and/or tools such as GitOps, Puppet, or Ansible
Good understanding of AWS cloud networking and security with hands-on experience remediating infrastructure vulnerabilities at scale
Comfortable with Linux system administration, with the ability to program/script using Python, Go, Java, shell, or equivalent
Five Plus years of relevant work experience in SRE

Preferred Skills :

AWS Certified in multiple categories
Proficiency with SQL, database administration, data pipelines, performance tuning, and schema design
Proficiency with multiple pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, and GitHub Actions
Familiarity with open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS RedShift, etc

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Talent rewards

The perks. The rewards. The good stuff.

We’re proud to boast about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.

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