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Cloud Ops Engineer (AWS)

Department Customer and Cloud Operations
Location Canada - Remote

Guidewire is seeking a West Coast - based experienced Cloud Operations Engineer (Full Time-Permanent role) to support the design, implementation, and on-going maintenance of our Production Cloud Solutions. Your job will be to help ensure that our customer applications, services and websites are available, performing well and are highly automated. The successful candidate will have a good mix of deep technical knowledge and a demonstrated background managing Cloud Applications.

At the forefront of Guidewire’s cloud team, Customer and Cloud Operations ensures Guidewire products remain up and running so our customers are available to respond to their insured when an emergency or natural disaster strikes. Therefore, Cloud Operations 24X7 global team includes Cloud Operations Engineers who work rotational weekend shifts and provide occasional emergency coverage.

Note: Position will require incumbent to work as per Pacific Time business hours year round.

Responsibilities

Monitor and Support customer CI/CD environment ensuring that the infrastructure is available and running
Investigate, troubleshoot and resolve any issues that impact the customer ability to successfully execute CI/CD functions
Work with stakeholders to drive scope definition, specifications, and architecture of Deployment Tools & Processes for AWS Cloud
Work closely with engineers, test engineers, product owners and management to understand requirements, define and implement best practices and standards around DevOps and Service Resilience
Measurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environment
Define, implement and document operational processes and procedures, with periodic review for efficiency and improvement
Manage complex projects from inception to completion
Participate in 24x7 on-call rotation monitoring systems for meeting defined SLAs

Required Skills and Experience

Strong foundation with incident, problem and change management. ITIL knowledge and experience is required.
2+ years hands-on experience with AWS (EC2, S3, RDS, VPC, Route 53, IAM, etc.)
2+ years of experience using CI/CD tools (git, Jenkins, Bitbucket, AWS Code Pipeline, Nexus, Artifactory, Terraform, CloudFormation)
2 years of experience with modern automation, DevOps, and Agile development
Networking fundamentals including VPNs, DNS, subnetting, route tables, firewalls, etc
Understanding of AWS security and monitoring and experience implementing best practices
Experience with Monitoring and Alerting Tools: CloudWatch, Grafana, Zabbix, PagerDuty, Site24x7, Sumologic, Nagios
Experience with configuration management (Chef or Ansible)
Experience administering infrastructure for traditional monolithic web-based business applications
Highly proficient in Linux administration
Experience with coding / scripting languages (Bash, Python, Ruby)
Excellent communication, troubleshooting, and analytical skills

Other Requirements

Ability to read, write, and speak fluent English
We provide 24x7 support to our customers, so weekend support coverage is mandatory

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

We encourage self-directed learning and holistic wellness, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

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