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Services Alliance Manager - APAC

  • Department Global SI Alliances
  • Location Australia - Remote
We’re looking for an experienced Services Assurances Manager to work within the Global Alliances Organization to support Guidewire’s onboarding and enablement of new partners. The successful candidate will coordinate with our partners on the services assurance and enablement activities.
 
You will ensure partner alignment and readiness for planned engagements, including adoption of standards and best practices. You will be responsible for providing partner project insight, including regular communication and effective collaboration on partner projects. Your overall mission is to drive partner implementation quality, including identification and resolution of partner project collaboration issues. Services Alliance Manager will be required to travel to Guidewire Customers around the globe Post-Pandemic. This role will require extensive Guidewire Implementation client experience. 

Responsibilities

  • Onboard new partners, new partner offices, or new partner teams
  • Regularly communicate with partners to coordinate delivery and enablement activities
  • Support partners by responding to product or implementation methodology inquiries
  • Prepare partner enablement content
  • Monitor opportunities in the pipeline to identify potential future partner implementations
  • Monitor partner delivery capacity in the region (across countries, products)
  • Facilitate collaboration between partner and Professional Services on project readiness reviews
  • Identify partner project readiness gaps
  • Execute delivery enablement workshops
  • Monitor ongoing implementations to identify partner projects at risk
  • Facilitate collaboration between partner and Professional Services to resolve partner collaboration or enablement related issues
  • Facilitate partner project retrospectives
  • Monitor and communicate partner performance data to identify and jointly resolve enablement or delivery related problems
  • Execute partner incentivization programs

Qualificants

  • Bachelor's degree or related field experience and 10 years' progressive experience.
  • 8+ years’ experience within an Enterprise Software business and diverse partner environments across all solution areas, with a minimum of 5-6 years in recruiting, developing, managing, and supporting partners and partner enablement.
  • Possess strong business acumen and ability to manage strategic partner plans with company and [senior level] partner executives.
  • Demonstrated success in driving business development, negotiating contracts, managing and growing partner programs.
  • Strong ability to work under little direction/supervision, multi-task, and prioritize workload.
  • Proven history of working with cross-functional teams to achieve company and departmental objectives. Establishes strong relationships with fellow leaders and stakeholders within Guidewire who will be crucial in identifying opportunities and engaging target companies.
  • Excellent organizational & follow-up skills, attention to detail, and willingness to roll up your sleeves to get the job done in a fast-paced environment.
  • Demonstrated skills with Microsoft Office Word, PowerPoint, and Excel.
  • Strong ability to communicate spanning written, verbal and presentation delivery.
  • Guidewire project or core system implementation experience is required.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.