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Software Engineer - Site Reliability

  • Department Product Development and Operations
  • Location United States - Remote
Site Reliability Engineer
 
At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.
 
We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.
 
We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.

You will be part of a team that is dedicated full-time to developing, releasing and maintaining software & tooling on the Guidewire Cloud Platform to address enterprise application availability, performance and observability across a complex application suite of products in production, serving hundreds of customers and supporting millions of transactions each day.
 
This role requires a high degree of independence, ownership and responsibility.  If you like to be challenged and have a passion for solving problems at scale through development of automation and tooling to target observability issues then we would love to hear from you. The successful candidate will have a good mix of deep object-oriented technical knowledge and a demonstrated ability to rapidly self-educate on new concepts and tools, ideally with production SaaS application experience.

Duties & Responsibilities

  • Duties & Responsibilities

  • Implement systems for monitoring of events and application performance metrics across a growing set of customers going into production on Guidewire’s Cloud Platform.
  • Develop full stack tooling and processes for monitoring, alerting and logging highly performant applications and interfaces and deploy/integrate existing systems to ensure uptime and application performance
  • Build monitors/dashboards/log visualizations to collect metrics for purposes of detecting and surfacing customer-specific performance bottlenecks
  • Configure and maintain monitoring and alerting systems to support individual customer production and non-production environments
  • Work closely with Product Development, Global Customer Support and other internal Cloud Operations teams to specify and detail solutions and practices.

Required Skills and Experience

  • Hands-on engineering and ops expertise in containerization (Docker, Kubernetes/EKS, CNI)
  • Core Java
  • Object-Oriented Design, Familiarity with CI/CD, Unit Testing, etc
  • Agile development practices
  • Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
  • Experience in Application Performance Monitoring with background using and supporting analytical tools such as AppDynamics or Datadog
  • Ability to develop and extend highly performant Java tooling/monitoring code and identify/address any performance issues in existing custom Java tooling.
  • Advanced exposure to broad technical skills such as Java development, web UI (design and development), JSON, developing or exposing REST services, application architecture.
  • Ability to read and interpret critical application logging outputs.
  • Cloud Services (e.g. AWS/GCP/Azure) or Knowledge of front-end web technologies (JavaScript and AngularJS) is a bonus
  • Bachelor’s Degree in Computer Science or related field

Personal Qualities

  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving on issues that may cross from application to infrastructure related.
  • Ability to learn quickly in a dynamic environment
  • Use creative and innovative ways to solve problems
  • Display a strong work ethic and do whatever it takes to get the job done
  • A highly positive can-do attitude, enjoying teaching and being a mentor to others
  • Excellent communication skills and ability to explain complex technical concepts to a varied audience yet humility and hunger to learn from others
  • Demonstrate strong follow-through and consistently keep commitments to customers and employees
  • Strongly analytical mind with a penchant for process development and enhancement
  • Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments

Other Requirements

  • Ability to read, write, and speak fluent English
  • We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for after-hours production emergencies
  • Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings.

Open to Remote candidates from EST or CST time zones.

Our employee culture…

#LI-TZ
#LI-remote

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to boast about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.