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Site Reliability Engineer

  • Department Customer and Cloud Operations
  • Location Dublin
Site Reliability Engineer

Guidewire’s Site Reliability Engineering team (SRE) is part of the Customer & Cloud Operations (CCO) organization, delivering 24x7 service to customers who are using Guidewire’s software products on the Guidewire Cloud Platform.
 
As a Site Reliability Engineer, you will be part of a team that is dedicated full-time to developing and deploying tooling on the Guidewire Cloud Platform addressing availability, performance, observability and maintainability of enterprise applications in production, serving hundreds of customers and supporting millions of transactions each day
 
This role requires a high degree of independence, ownership and responsibility.  If you like to be challenged and have a passion for solving problems at scale with automation, testing and tooling, then we would love to hear from you. The ideal candidate is someone who can rapidly self-educate on new concepts and tools, combining production SaaS application knowledge with Cloud Infrastructure experience.

Duties & Responsibilities

  • Implement systems for monitoring of events and application performance metrics across a growing set of customers going into production on Guidewire’s Cloud Platform.
  • Integrate systems with application monitoring and alerting tools to ensure uptime and system/application performance, including synthetic monitoring, dashboards etc.
  • Create full stack capabilities for monitoring, alerting and logging, including business process, highly performant applications and interfaces to aid in driving 24x7x365 service operations of critical world-wide systems
  • Generate system metrics and reports for purposes of detecting customer-specific performance bottlenecks
  • Configure and maintain monitoring and alerting systems to support individual customer production and non-production environments
  • Create system documentation and training materials to empower and educate other CCO teams
  • Work closely with Product Development, Global Customer Support and other internal Cloud Operations teams to specify and detail solutions and practices.

Required Skills and Experience

  • Bachelor’s Degree in Computer Science or related field
  • Familiarity with the Agile software development lifecycle
  • Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
  • 3 or more years of working experience with CI/CD, SaaS, IaaS, PaaS technologies,
  • Experience in Application Performance Monitoring with background using and supporting analytical tools such as AppDynamics or Datadog
  • Ability to develop and extend highly performant Java tooling/monitoring code and identify/address any performance issues in existing custom Java tooling.
  • Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
  • Advanced exposure to broad technical skills such as Java development, web UI (design and development), JSON, developing or exposing REST services, application architecture.
  • Knowledge of front-end web technologies (JavaScript and AngularJS) or similar
  • Ability to read and interpret critical application logging outputs.

Personal Qualities

  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving on issues that may cross from application to infrastructure related.
  • Employ sound business judgment when making business decisions
  • Use creative and innovative ways to solve problems
  • Display a strong work ethic and do whatever it takes to get the job done
  • A highly positive can-do attitude with a knack for being a great teammate
  • Excellent communication skills and ability to explain complex technical concepts to a varied audience
  • Demonstrate strong follow-through and consistently keep commitments to customers and employees

Other Requirements

  • Ability to read, write, and speak fluent English
  • We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for after-hours production emergencies
  • Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.


Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

CONSENT and ACKNOWLEDGEMENT 
By clicking the submitting your application on the following page:

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.
2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.
3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.
4. You acknowledge that your Personal Data will be retained for up to 24 months.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning and holistic wellness, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.