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Senior Program Manager- Product Operations

  • Department Product Development
  • Location United States - San Mateo, CA
The goal of this role is to lead the effort to scale our product culture and process. We must refine and improve our processes as we execute on our cloud transformation, accelerate our pace of delivery, and drive customer adoption. This role spans product planning, customer analysis, and product communications. This is an individual contributor position with the expectation of partnership across functions (especially engineering, cloud operations, product marketing, customer success, and field enablement). This role will be focused on streamlining and optimizing our PM processes, building a culture of success, and driving results. 

The role focuses on the following activities and deliverables:

Product management process execution and optimization :

  • Partner with Program and Development leads to define and execute on the product planning process including cadence, process definition, preparation, and coordination across product, design, and engineering 
  • Manage all the tools and technologies used by the product management organization to ensure we can operate effectively based on requirements from stakeholders including PM leadership, Product Marketing, and other external consumers of product strategy and roadmap information.
  • Analyze opportunities for improvement in product management, surface key metrics, prioritize and lead initiatives to make us a best-in-class product organization. 
  • Lead various Product programs and efforts, such as product management training and development programs and onboarding
  • Help communicate the overall focus and results of the product management team broadly within the organization 
  • Track and communicate how we are achieving goals and metrics and ensure a tight feedback loop to product execution 

Customer/product analysis :

  • Gather and analyze customer/product usage data in collaboration with Customer Success and Operations teams
  • Organize, understand and provide PM access to install base customer information and metrics by working with the Operations and BizTech teams to surface what information is available

Product release communications :

  • Bridge important changes from inside the organization to other departments like customer support or sales 
  • Understand all upcoming product releases, and collaborate with marketing, delivery services, sales, and support to ensure maximum impact and smooth change management 

Success in this role will be defined by the following :

  • Adoption of well documented process across the PM team, along with visibility to customer usage data and install base customer information. 
  • Positive feedback from senior PM leadership across the portfolio, and external stakeholders on process definition and communication.
  • Visibility of customer usage and install base customer information across the Product Development and Customer Facing teams.
  • Positive feedback on communication with external teams including Field Enablement, Marketing and Operations.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.