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Senior Technical Program Manager

DepartmentProduct Development and Operations
LocationUnited States - Birmingham, AL
Location TypeHybrid

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.

We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and Collegiality.

We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.

The Technical Program Manager role serves as a conduit for communication between executives, department leaders and the program team to define, prioritize and deliver dev execution programs, and will support large initiatives that involve multiple stakeholders and span across corporate teams

As a Program Manager you will own the program plan and help the teams to achieve their delivery. Additionally, you will support the standardization of processes and tools across various projects and programs in the Product Development and Operations organization. You will work in a highly collaborative environment in agile, cross-functional teams. As a Cloud Program Manager, you will support/coordinate key processes as Coordinating release and patch deliveries, Production Readiness, enable the teams, and work together to resolve challenging problems and achieve the agreed goals. You will manage stake-holders communications, be responsible for generating and maintaining a program/release plan, and highlighting any risks or impediments that will put the release in Jeopardy

This position reports directly to the Director of Program Management.

The day-to-day:

Be a servant lead, helping the teams to deliver programs on time to the quality mark
Understand Software development processes and have contributed to their definition/improvement
Have a natural focus on getting things done in a timely manner
Be comfortable working in a rapidly changing agile environment
Manage stakeholders proactively. Communicate status to management verbally and/or written
Facilitate and lead meetings, including identification of action items and follow up
Prepare and maintain project/release schedules with all critical tasks and related milestones
Identify , analyze, and prioritize project risk and develop response plans
Utilize software such as, JIRA, Aha!, Confluence, Zoom, g-suite, etc.

Required skills

Demonstrated technical aptitude and strong analytical skills with proven success leading and managing large-scale technology projects including new, existing, or legacy infrastructure, cross-functionally with cloud operations, product management, engineering, customer success, marketing, support, services, sales ops, InfoSec, finance, and other teams within globally distributed organization.
Ability to balance the needs of multiple stakeholders and ‘Make Things Happen’. Possess keen sense of personal accountability and proven track record of being a strong team player. Comfort being in a dynamic role that is not always fully defined and that will mature with our internal processes and solution offerings. Ability to influence others and bridge gap, executing with a positive, result-focused attitude
Excellent written, verbal, and collaboration skills, including presentation skills. Lead discussions and flush out details required to enable successful project planning, execution, and delivery. Ability to clearly communicate functional and technical requirements to a remote team. Timely response procedures and understanding of a sense of urgency.
Experience using business applications and integrations such as JIRA, Confluence, Slack, Zoom, Aha, Excel, PPT and scheduling meetings with attendees spanning many timezones.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.

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