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UX Researcher

  • Department Product Development and Operations
  • Location Ireland - Dublin
  • Location Type Hybrid
Join Guidewire design!
UX @ Guidewire
Love solving sticky problems? Excited about crafting innovative solutions for global software? Interested in working on products that touch everyone’s lives? We’re a close-knit and multidisciplinary UX team working to make cloud software that is at the forefront of the insurance industry. We are committed to inclusion and diversity in skills and talent, as diverse as the global clients we serve. Our success is dependent on building teams that include people from divergent backgrounds and experiences who will support and challenge each other's assumptions with fresh perspectives.

Our team tackles a variety of domains within Property and Casualty insurance; as a design (UX) researcher you would be in charge of guiding, organizing, and executing research. Working with support from our Lead Design Researcher, you will help our UX designers and product managers in Dublin and Poland to determine when and how the research will help them make better business and design decisions.

We are looking for someone who is self-motivated, self-directing, and interested in growing as a strategic problem-solver on our friendly, global, customer-centric UX team.

Your day-to-day

  • Help user experience teams and the business solidify research objectives and identify problems to be explored. Then, translate these objectives into key research questions for study and/or exploration.
  • Work across teams to plan and conduct an array of practical and impactful design research to uncover user attitudes, behaviors, needs, and motivations.
  • Understand when and which quantitative and qualitative research methods to use and their pros and cons. Guide teams on which research tradeoffs are acceptable given research questions, business goals, timeline, and resources.
  • Design and execute end-to-end custom, primary research. This includes but is not limited to building study plans, participant screeners, and discussion guides as well as recruiting study participants, moderation research sessions, and generating reports.
  • Uncover useful findings and actionable insights that drive tactical and strategic product decisions. Use third-party, market research, analytics, and user research to generate solid insights to foster solutions that consider a holistic view of people, technology, and business.
  • Cultivate user empathy by translating research into compelling stories of how users of our solutions think, feel, and behave.
  • Build artifacts such as personas, journey maps, presentations, reports, etc. to communicate the needs of users and customers to key stakeholders in clear and memorable ways.
  • Assist with coaching and training developers, designers, product managers, and others on basic research best practices, enabling them to quickly turn-around meaningful, useful insights.
  • Help to build and maintain an archive of research activities, results, and insights that can easily be shared with product shareholders and the user experience team.
  • Understand the importance of scaling user research and assist with developing and maturing research at Guidewire.

What you need to be successful:

  • Proven proficiency in common qualitative and quantitative research methods such as moderated and unmoderated usability studies, customer and user interviews, concept testing, cognitive walkthroughs, surveys, discount methods like heuristic evaluations and expert reviews, and benchmarking.
  • Experience in conducting both formative and summative research.
  • Experience working with designers, developers, and product partners to define research objectives, identify and prioritize research
  • Ability to draw out insights from a variety of design research artifacts.
  • Experience with crafting UX artifacts like personas, storyboards, and journey maps to illustrate user needs and areas for opportunity.
  • Ability to communicate results and opportunities in clear, concise, and compelling ways a that fuel ideation and elevated designs.
  • Ability to prioritize and manage numerous projects simultaneously
  • Flexibility to quickly respond to emerging issues under tight deadlines and lack of available end users
  • Strong organization and time management skills
  • Willingness to work across time zones - We have teams from California to Poland, so you should be comfortable working across those time zones.

How we work at Guidewire

· We build on each other's ideas. We are committed to creating synergy and allowing for 'ah-ha' moments.
· Open and honest. We're a healthy workgroup that respectfully debates at times and are committed to figuring it out. #keepItPositiveAndProductive.
· We like learning and are curious. There's power in knowing what you don't know and then filling in the knowledge gaps. Whether that be design or domain-related-The sky's the limit!
· Confidence with humility. We value your thoughts and insights and recognize there are a lot of smart people we work with on our teams.
· Coachable and teachable. A growth mindset is critical to the best performing teams. Our commitment to every designer is to provide learning opportunities that both match and stretch their skills.

About Guidewire


Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

CONSENT and ACKNOWLEDGEMENT 
By clicking the submitting your application on the following page:

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.
2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.
3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.
4. You acknowledge that your Personal Data will be retained for up to 24 months.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to boast about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.