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Jira Service Management Developer / Administrator - Canada, Remote

  • Department Business Technology
  • Location Canada - Remote
The role will have responsibility for meeting the Jira Service (Desk) Management analyst, development and administration needs of the Customer and Cloud Operations (CCO) organisation.  The role is within the DevSecOps team working with CCO. 
The CCO key stakeholders are primarily based in Europe and the U.S.

*Please note that since your primary stakeholders are based in Dublin and San Francisco, we seek a professional who is flexible with working in the evening a few times per week (as agreed upon with the hiring manager). In turn, we offer alternate work schedules during your workday to account for the time zone requirements.

Responsibilities

To ensure JSM administration and development work is managed and implemented in a controlled and timely manner whilst enabling the adoption of the full functionality of the JSM solution including integration to solutions such as Opsgenie, PagerDuty, Jenkins, Teamcity, Bitbucket, Confluence, and other Jira projects.
Work with the current DevSecOps collaboration tools to handle Jira Service Management work backlog
 

Requirements

  • 3-6 years of development experience of Atlassian systems (JSD/JSM, Jira server/Cloud)
  • 2-3 years of system administration experience of Atlassian systems (JSD/JSM, Jira server/Cloud)
  • Experience in the design, build, customization and roll out of advanced Jira workflows (script runner plus automation), and schemes
  • Experienced in the selection and implementation of Marketplace apps
  • Experience developing custom plugins for JSM/Jira
  • Ability to drive business analysis / requirements sessions
  • Test and delivery of solutions/workflows and integrations with solutions such as Opsgenie, PagerDuty, Jenkins, Teamcity, Bitbucket, Confluence, and other Jira projects
  • Knowledge and application of best practices for JSM/Jira
  • Knowledge of ITSM practices and how they are fulfilled with JSM
  • Ability to work in agile framework
  • Strong communication and interpersonal skills.
  • Self-starter with fine-tuned problem-solving skills.
  • Strong analysis, planning, and organizational skills.
  • Ability to provide fact-based point of views, while maintaining utmost flexibility.
  • Ability to influence peers and stakeholders.
  • Strong written and verbal communication skills.


About Guidewire


Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.