Roles and Responsibilities
Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
Design, test, and troubleshoot the technology and configurations in conference rooms and custom audio-visual deployment spaces
Act as a Subject Matter Expert (SME) for Zoom rooms, telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
Provide meeting support with Audio Visual, Audio, and Video Conferencing equipment and services
Perform analysis, diagnosis, and resolution of AV hardware and software problems for end-users and conference rooms, and recommend and implement corrective solutions.
Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
Document the deployment, troubleshooting, and operational processes required to build and operate our AV solution
Drive initiatives to continuously improve our end-users experience based on user feedback and monitoring data
Manage enterprise AV platform and leverage scripting skills to automate activities
Collaborate with members of the Information Security, Network, Infrastructure, End User Computing and cloud teams to ensure our AV setup meet user requirements and align with the overall IT technology portfolio, processes, and procedures
Skills and Experience
6+ years (or relative) in the AV Engineer role
Strong level knowledge with online meeting platforms and connection types (i.e. Zoom, Teams, WebEx, etc.)
Advanced troubleshooting skills with professional AV equipment using diagnostic and testing tools.
Strong knowledge of signal flow, AV signal types, cabling, connectors, etc.
VIP/Executive Management support experience required
Strong organizational skills and the ability to prioritize effectively, must be able to perform a variety of tasks and assignments without sacrificing the quality of work
Basic networking knowledge (TCP/IP, DNS, DHCP, etc.)
Excellent oral and written communication skills, including customer facing soft skills, demonstrating personal and business maturity
Some scripting experience such as Python, PowerShell, or other automation tools
The ability to analyze support requests and prioritize them based on impact
Willingness and ability to work flexible hours, and on-call rotation if required
Physical ability to lift and install equipment (TV, computers and AV peripherals) in conference rooms and small places
Be a great teammate
Bachelor’s Degree in IT or Business Management preferred.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com
. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com
to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.