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Data Analyst - CSA Operations

  • DepartmentCustomer Success
  • LocationIndia - Bangalore
  • Location TypeHybrid
Company Overview:

Guidewire is a dynamic and innovative company at the forefront of leveraging data to drive strategic decisions. We are currently seeking a talented and experienced Data Analyst with a concentration in Salesforce (SFDC) to join our team in Bangalore. This individual will play a crucial role in extracting actionable insights from Salesforce data, contributing to the overall success of our Customer Success and Alliances team.

Job Description:

Role Overview:

As a Data Analyst with expertise in Salesforce (SFDC), you will be responsible for extracting, analyzing, and interpreting data from our Salesforce platform to provide valuable insights and support informed decision-making. The ideal candidate will have 3 to 5 years of experience in data analysis, with a strong focus on Salesforce data analytics. This role will be joining a newly formed global Customer Success and Alliances Operations team.

Key Responsibilities:

1. **Salesforce Data Analysis:** Extract, transform, and analyze data from Salesforce to provide meaningful insights into sales performance, customer behavior, and overall business trends

.2. **Reporting and Dashboards:** Develop and maintain customized reports and dashboards within Salesforce to visualize key performance indicators and facilitate data-driven decision-making.

3. **Data Cleansing and Integrity:** Ensure the accuracy and integrity of Salesforce data by conducting regular audits, data cleansing activities, and implementing best practices for data hygiene.

4. **Collaboration with Stakeholders:** Work closely with cross-functional teams, including Sales, Marketing, and Operations, to understand data requirements and provide actionable insights to enhance business processes.

5. **Data Modeling:** Collaborate in designing and implementing data models that align with business needs, ensuring scalability and efficiency in Salesforce data architecture.

6. **Continuous Improvement:** Proactively identify opportunities to enhance data quality, reporting processes, and data-driven strategies within the Salesforce ecosystem.

7. **Training and Documentation:** Provide training to end-users on Salesforce data analytics best practices and maintain documentation for reference.

Qualifications

  • Bachelor's degree in Computer Science, Statistics, or a related field.
  • 3 to 5 years of proven experience in data analysis, with a focus on Salesforce (SFDC).
  • Strong proficiency in Salesforce reporting and analytics tools.
  • Advanced skills in SQL, Excel, and data visualization tools (e.g., Tableau)
  • Knowledge of data modeling and database design principles.
  • Excellent analytical and problem-solving abilities.
  • Strong communication skills with the ability to convey complex data findings to non-technical stakeholders.
  • Salesforce certifications (e.g., Salesforce Certified Data Architecture and Management Designer) are a plus.
  • Thoughtspot and/or Snowflake experience is not required but definitely a plus
  • Infrequent travel may be required

Join us at Guidewire and be part of a dynamic team driving data-driven decision-making through Salesforce analytics. If you have a passion for transforming raw data into actionable insights, we invite you to apply and contribute to our success in Bangalore!

About Guidewire


Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.