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Change Analyst - (US-Remote)

  • Department Customer and Cloud Operations
  • Location United States - Remote
The role will support the management of changes into the Customer environments across the Customer and Cloud Operations (CCO) organisation within Guidewire. The change analyst will work within the change management team and work with the various teams within CCO, product development and other business stakeholder groups to ensure that changes are progressing through their lifecycle in a controlled and timely manner. You will be required to work to improve the change management process and related tooling. This role is part of the Change Management team reporting to the Program Management Director within CCO. Your key stakeholders and teams are primarily based in the U.S and Europe. Your contributions will help fuel the overall growth and success of Guidewire.

The role requires solid organisational skills, with responsibility for working with the Guidewire operational and development teams and the customer to assure adherence to the change management process and to be responsible for the monitoring across the customer environments and the overarching platform(s). As a Change Analyst you will be expected to work in partnership with the other change managers within the organisation.

* Position will be remote based*.

*Please note that since your primary stakeholders are based in San Francisco, we seek a professional who is flexible with working in the evening a few times per week (as agreed upon with the hiring manager). In turn, we offer alternate work schedules during your workday to account for the time zone requirements.

The primary responsibilities will include the following:

  • Responsible for the day-to-day management of the change requests and following up with stakeholders to ensure requests are being processed correctly.
  • Actively participate within the change management team to the tooling is appropriately tied in with the change management process and related documentation.
  • Working within the existing ITSM solution to ensure that the logging of changes and the required audit collateral is in line with industry best practices whilst ensuring audit compliance.
  • Proposal of efficiency and effectiveness improvements.
  • Producing operational change reports.
  • Proactively engaging with CCO staff and specifically those engaged with change management to improve adoption and gain efficiencies.
  • Monitoring the effectiveness of change management and making recommendations for improvements.
  • Assisting in the development and maintenance of the change management process and related procedures.

Qualifications:

  • 1+ years full-time in a Change Management related role.
  • 2+ years in an IT operations role preferably working within a devOps context or operational team within a cloud platform context.
  • Experience with ITIL or related service management practices specifically request fulfillment and/or change management.
  • Strong analysis, planning, and organizational skills.
  • Ability to provide fact-based point of views, while maintaining utmost flexibility.
  • Ability to influence peers and stakeholders.
  • Strong written and verbal communication skills.
  • Self-starter with fine-tuned problem-solving skills.
  • Ability to prioritize and balance between competing priorities.
  • Proven capability to develop and deliver effective presentations and to quickly earn the trust of executives and key stakeholders.
  • Experienced working with global teams.
  • Working knowledge of the Atlassian suite of products specially Jira Service Desk and/or Jira.
  • Willingness and ability to attend morning or night video conference calls with regional teams, when needed.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.