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Sr. Project Manager - Education Delivery (US-Remote)

  • Department Professional Services
  • Location Exton, PA
The Guidewire Education Services team provides product training to our employees, customers, partners, and third parties around the globe. Our highest priority is enabling learners to be successful with our products and building competency that supports their journey ahead. 
The ideal candidate will bring a diverse blend of experience in project management, systems implementations, change management, LMS knowledge, and customer skills with a proven track record of delivering successful outcomes that excite and delight stakeholders.  This role requires someone who learns quickly, hates being bored, and loves the satisfaction that comes from a job well done. 

To be successful in this role, you must be a self-starter who loves working with a geographically dispersed team to deliver solutions that will improve the overall experience and success of our learners.  You thrive when juggling multiple priorities and have a proven ability to anticipate challenges, recommend options, and drive outcomes that help ensure we can respond to the expanding needs for Guidewire Education.  On any given day, you may:


 

Responsibilities:

  • Lead education initiative projects tied to company-wide product release deadlines and goals
  • Drive certification, accessibility, or translation activities with different vendors and teammate
  • Identify process and tooling improvements to streamline the team’s work, then help deploy them
  • Launch a strategic LMS capability or integration to improve automation and user satisfaction
  • Refine existing configurations or integrations to support ongoing changes in our business needs
  • Build a new report to support evolving business objectives
  • Talk to stakeholders to identify how we can improve their training experience
  • Identify change management impacts and actions required to successfully deploy these changes

Job Functions:

  • Manage LMS projects related to new features, functionality, integrations, or enhancements
  • Help architect LMS requirements and drive system testing activities to ensure quality
  • Analyze existing processes and system configurations to identify repeated patterns and recommend improvements that provide measurable impacts
  • Work with stakeholders to identify backlog items and prioritize project requests
  • Create and maintain delivery project schedules
  • Build work breakdown structures and reliable estimates in agile project management tools
  • Consistently deliver successful projects on time, on budget, with high quality, as planned
  • Report on status regularly to share progress and successes for key activities and milestones
  • Drive change management activities and communication plans to ensure successful deployments
  • Address constraints and other problems with creative alternatives to keep projects on track
  • Triage, troubleshoot, and quickly resolve issues or escalate to drive action as needed
  • Proactively identify, mitigate, and manage risk during the project
  • Identify and implement process improvements measurable business outcomes
  • Analyze data using Excel to distill results in an easily comprehensible manner
  • Work with internal and external stakeholders to deliver expected results
  • Passion for excellence and helping our customers, partners, and employees achieve success
  • Flexibility to attend meetings to support multiple time zones

Qualifications:

  • 8+ years of agile project management experience, particularly systems implementations and recurring enhancements that impact processes and require change management activities, ideally PMI-PMP or PMI-ACP certified
  • 5-8 years of experience in a lead BA, lead QA, or super user role during cross-department system implementations
  • Proven track record of effectively implementing changes to processes and systems
  • Proven track record driving strategic initiatives from the ground up
  • Ability to see patterns and propose solutions to improve the user experience, reduce operational overhead, and/or better align with corporate objectives
  • Ability to ruthlessly prioritize work requests based on value, ROI, or other empirical data
  • Ability to juggle multiple fast-moving projects and to quickly adjust priorities when needed
  • Ability to work effectively with a global team
  • Ability to master new systems and complex processes with ease
  • Excellent interpersonal and written communications skills with an ability to explain and distill complex ideas in a simple and meaningful way
  • Exemplary time management and organizational skills
  • Experience with agile project management tools (e.g. Rally)
  • Experience creating and deploying marketing and other external announcements/notifications
  • Experience troubleshooting system issues related to configuration or integration defects/gaps, then helping identify and deploy both tactical and strategic solutions
  • Experience with source control systems (e.g. Perforce) and defect tracking systems (e.g. JIRA)
  • Experience with publishing digital content and communications, ideally for externalized training content in Learning Management Systems (LMS) 
  • Experience with content translation and/or WCAG accessibility compliance is a plus
  • Knowledge of complex CRM and/or financial systems is a plus
  • This position is a remote, work from home position.  Ideally, this position will be filled near a Guidewire office location in the U.S. or Canada.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning and holistic wellness, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.