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RMO Coordinator (GSC) Global Resource Management Office

  • Department Delivery Services
  • Location Ireland - Dublin
About the Team

The primary objective of the Resource Management Office is to assign the right person, to the right opportunity, at the right time for consultant and customer success. Our role in Delivery Services is to match our customer`s resource requirements with the most qualified people in an efficient way to accelerate time to value. While the Resource Staffing Managers are dedicated to the ongoing allocation and redeployment of the company`s human capital, we are also responsible for Demand Planning (creation & maintenance of Financial Force data for reliable Financial & Resource Forecasts) and Capacity Planning (Delivery Services Availability vs. Portfolio Pipeline).

About the Role

Under the guidance of the Sr. Resource Staffing Manager, the RMO Coordinator is responsible for effectively logging and keeping an overview of incoming resource demands as it relates to the Guidewire Services Center (GSC), a center of excellence within our Delivery Services team. The source of the demand comes from Resource Staffing Plans and regular portfolio interlock meetings with the Delivery Management team and the consulting interlock meetings with the GSC Consulting Management team, both of which the coordinator will attend. The RMO Coordinator will work with the relevant Resource Staffing Manager and the GSC Practice Leadership to ensure all demand entered in the PSA tool (Financial Force) is in alignment with requirements. The Coordinator will also help develop and maintain process documentation, cover planned PTO of the staffing manager, and support the continued success of the RM function at Guidewire. This role provides support to the existing team and will have no supervisory responsibilities.

Key Responsibilities:

  • Assist Resource Staffing Managers and RMO leadership with ensuring compliance with Resource Management Processes
  • Assist with documentation of RM processes and communications
  • Support the Resource Staffing Manager with the creation and maintenance of all resource requests, assignments & scheduling strategies
  • Proactively assess and communicate on likely extensions
  • Handle all soft booking of consultants in the PSA tool once they have been identified through the staffing process
  • Attend weekly/biweekly calls with Portfolio Directors, Delivery Managers & Consulting Managers regarding the status of “in-flight” projects and sales opportunities
  • Ensure all data entered in FinancialForce is correct and maintained in a timely manner, with process control and data integrity at the forefront of one`s actions
  • Provide coverage during Resource Staffing Managers’ scheduled PTO
  • Be the gatekeeper for the Skills Inventory Catalog and Internal Resumes for the team ensuring adoption and compliance
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Selection Criteria:

  • Bachelor’s Degree or 2+ years of related experience in a business operations or professional services environment
  • MS Office (Word, PowerPoint, Excel, SharePoint & Visio) Strong Proficiency.
  • Knowledge of the Salesforce platform, including FinancialForce preferred.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills, attention to detail and ability to follow established processes. 
  • The ability to juggle multiple tasks and to work in a fast-paced environment.
  • Experience at working both independently and in a team-oriented, collaborative environment.
  • Strong interpersonal and team building skills.
  • Flexibility around working hours (Guidewire is a global virtually connected company).
  • Business analysis experience in resource management is a plus.

Personal Profile:

  • A true team player with excellent interpersonal skills and the ability to work with colleagues at various levels in the organization 
  • A sense of urgency and focus in delivering quality results
  • Flexibility to work in a fast-paced ambiguous environment with changing priorities 
  • Excellent communication and organizational skills
  • Highly attentive to detail 

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About Guidewire


Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

CONSENT and ACKNOWLEDGEMENT 
By clicking the submitting your application on the following page:

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.
2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.
3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.
4. You acknowledge that your Personal Data will be retained for up to 24 months.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to boast about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.