Adventure's around the corner...
AWS Cloud Platform Support Intern
- DepartmentStudents & Graduates
- LocationMalaysia - Kuala Lumpur
- Location TypeHybrid
Intake: Jan/Feb/March 2024
Duration : Min 5 Months Max 6 months
"Ready to Dive into a Software Wonderland? Welcome to Guidewire Software! At Guidewire, we're not your average tech company. We're all about a fantastic team vibe and working together in harmony. In our internship program, you'll get to work alongside our tech whizzes. They'll be your mentors as you embark on a journey into the world of cloud support."
Who are we and what do we do?
Guidewire is a rapidly growing software company that delivers the industry standard platform that Property and Casualty insurers rely upon to stay ahead of the curve in a time of accelerating change. We provide software, services, and partner ecosystem that empower our customers to run, differentiate and grow their business.
Guidewire is seeking a AWS Cloud Platform Support Intern on the Customer Support - Platform team to own and tackle incoming customer support cases covering the entire Guidewire cloud platform. You will develop deep expertise in the Guidewire cloud and provide triage and troubleshooting support using our knowledge base and continuous learning to restore the affected production system. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.
What will i be doing:
- Function as the primary point of contact to address and resolve cases promptly and in accordance with team standards, prioritizing customer satisfaction.
- Create comprehensive and detailed case documentation to fulfill objectives for Case Quality and Customer Satisfaction scores.
- Collaborate with cross-functional teams on complex issues related to system integration and custom configurations.
- Cultivate and retain a profound understanding of our platform through company-sponsored training and hands-on experience.
- Foster an environment that promotes information sharing, team-based issue resolution, cross-training, and an unwavering commitment to customer-centric solutions.
Required skills and experience:
- Currently enrolled in a bachelor's degree program in computer science or a related STEM field.
- Proficiency in AWS, Docker, Linux, and Kubernetes, with a bonus for knowledge of Bash scripts.
- Understanding of the software development lifecycle.
- Exceptional troubleshooting skills, critical thinking ability, and a knack for problem-solving.
- Experience in resolving software code issues and tracking progress, with a preference for familiarity with customer incident tracking or CRM systems like Salesforce.com.
- Familiarity with software defect tracking systems, with a preference for experience using tools like JIRA.
- Exposure to a range of technical skills, including Object-Oriented Programming (Java, C#, or similar languages), relational databases, XML, and cloud architecture.
- Competence in reading and interpreting application server log files.
- Strong communication and presentation skills.
- Proficiency in reading, writing, and speaking English fluently, along with an understanding of version-control processes and standards, and experience with tools like git.
- Knowledge of CI/CD (Continuous Integration/Continuous Deployment) concepts and principles, and experience with Jenkins or TeamCity is advantageous.
Other types of things that we like to nurture
- Curiosity fueled by a sincere passion for technology and a dedication to solving challenging technical issues.
- Accountability driven by a commitment to meeting expectations, while benefiting from mentoring and guidance.
- Demonstrating kindness and respect towards your fellow teammates.
- Actively engaging in Guidewire Basecamp Internship program events and activities.
We live by core values every day!
At Guidewire, every engineer brings something to the table whether you are just beginning your career journey or professional. We strive for integrity in all that we do: truthful relationships with customers, prospective customers, partners, investors, and each other. As we grow, our dedication to integrity has only increased.
We prize clear, rational, and collaborative communications on our projects that is plainly based on logic, total commitment to quality, and to making decisions based on factual evidence. You would be working on a team that is comprised of professional equals with a minimum of hierarchy. We don’t place high importance on titles; it’s more about what you do.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Talent rewards
The perks. The rewards. The good stuff.
We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.
FINANCIAL
Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.
HEALTH AND WELLNESS
Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.
FLEXIBLE WORKING
Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.
DOWNTIME
Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.
CONTINUAL DEVELOPMENT
We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.
CAREER MOBILITY
Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide locations.