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Senior Technical Writer - San Mateo, CA

  • Department Product Development
  • Location San Mateo, CA
We are looking for a talented and curious technical writer who is passionate about crafting compelling content that makes users successful.
 
Are you excited about learning new technologies? Do you like to experiment to figure out how something works? Do you enjoy making complex information easy to understand? If yes, then you might be the person we are looking for.
 
As a technical writer at Guidewire, you will use your ability to grasp technical concepts to convert developer-speak into content that speaks to the user. You will collaborate with multi-functional groups to create online and in-product content. You will use your passion for customer success to make sure users get the information they need to make their jobs easier.
 
To succeed in this role, you must have excellent communication skills, strong technical skills, a hands-on approach, and a self-motivated attitude. Expect to work in a fast-changing and flexible environment, where teamwork is key, and work is self-directed. 

Key responsibilities

  • Work closely with developers, product managers, and user experience designers to understand our products and target audiences
  • Plan, design, and develop content, including UI text and contextual assistance
  • Create and update documentation for our applications, plugins, and APIs
  • Lead and participate in initiatives to make our content more impactful and relevant to our different audiences

Required skills and experience

  • 5+ years of experience creating content for enterprise software applications
  • Excellent writing and communication skills
  • Knowledge of best practices in technical communication, information architecture, and information delivery
  • Good understanding of topic-based authoring
  • Ability to plan and prioritize tasks to meet deadlines
  • Ability to get information from subject matter experts and learn by experimenting
  • Experience creating videos, walk-throughs, tutorials, or other forms of user assistance
  • BA/BS in Technical Writing, English, Computer Science, or other related fields, or comparable experience

Preferably, you also have some of the following

  • Good understanding of XML, DITA, or Markdown
  • Knowledge of web applications and cloud platforms
  • Copywriting or UI writing experience
  • User-centered design experience
  • Experience working in an Agile environment

About the Documentation team

The Documentation team creates and publishes content that helps our users successfully deploy, customize, and use Guidewire applications. Our audience includes business analysts, technical consultants, and programmers. We are passionate about customer success. We strive to build a great information experience for our users by providing them the right information when and where they need it.
What We Offer You
- Peers who are dedicated to creating high-quality, user-centered content
- A team that values and relies on accurate and comprehensive documentation
- Opportunities to drive and participate in discussions about how to best present content to our users
- Ample opportunities to learn new technologies
- A stable, collaborative, and supportive work environment


About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.