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Site Reliability Engineer - Cloud Platform

  • DepartmentProduct Development and Operations
  • LocationIndia - Bangalore
  • Location TypeHybrid
At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers.  We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics.  We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.
We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.
We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact.  You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.
As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently.  The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day.  You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems.  Platform SREs collaborate closely with Guidewire’s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.  
This role requires a high degree of collaboration, teamwork, ownership and responsibility.  If you like to be challenged and have a passion for solving problems at scale with systems like AWS, Kubernetes and Aurora, then we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools.  Bonus points if you have prior experience doing production support of a SaaS platform and are comfortable working with bleeding edge highly containerized cloud-native environments in AWS.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments
  • Oversee and automate the team’s growing presence in AWS
  • Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc
  • Platform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform
  • Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems
  • Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
  • Create system documentation and training materials to empower and educate our fellow team members
  • Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
  • Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
  • Enhance platform observability with helping create a self-healing approach to platform reliability
  • Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product

REQUIRED SKILLS AND EXPERIENCE

  • Education and Work Experience
  • Bachelor’s Degree in Computer Science or related field.
  • Software engineering and task automation skills with Bash, Python, and/or Go are a must.
  • Familiarity with the Agile software development lifecycle.
  • Deep background with Linux systems and engineering.
  • Highly experienced with engineering and automating on Amazon Web Services (AWS).
  • Experience supporting web applications running on Java / Apache / Tomcat in a live production environment.
  • Prior experience with IaC tools like Terraform/Terragrunt/Terraspace.
  • Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions.
  • Production-At-Scale support background in a heavily microservice-based world.
  • Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking).
  • Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta).
  • Seasoned expertise around x.509 certificate technology and basic concepts of encryption.
  • Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS.
  • Advanced exposure to application development, web UI (design and development), JSON, application architecture.
  • Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty.
  • Familiarity with event store/stream-processing technologies like Kafka or AWS SQS.
  • Understanding of Open Application Model systems such as KubeVela or Crossplane.

  • Personal Qualities and Soft Skills
  • You greatly prefer writing code than clicking a GUI.
  • You enjoy teaching, being a mentor to others, and working across boundaries.
  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving.
  • Strong analytical mind with a penchant for process development and enhancement.
  • A highly positive can-do attitude with desire for being a team player.
  • Great communication skills and ability to explain complex technical concepts to a varied audience.
  • Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments.

  • Other Requirements
  • Ability to read, write, and speak English.
  • We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support.
  • Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.