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Technical Cloud Program Manager

  • Department Customer and Cloud Operations
  • Location Ireland - Remote
We are looking for a Technical Cloud Program Manager to join our Guidewire Customer and Cloud Operations (CCO) organization. The Cloud Programs Coordination Manager will be based in our EMEA region and will report to a Director within the CCO organization.

The CCO team helps customers transform and evolve their business through the use of Guidewire’s software products and hosted infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help build Guidewire’s future business by shaping the future of how technology is used as a Software Service supporting the Insurance business.

The Role:
As a Technical Cloud Program Manager for Guidewire’s Customer and Cloud Operations organization, you will provide project management and play a key role in the ongoing development and maturity of the Guidewire Cloud offering. You will work with senior management on defining project deliverables pertinent to the CCO organization, identifying and leveraging of initiatives across multiple projects, and play a leadership role as a part of cross-functional teams that design and deliver solutions focused on the business requirements of our Guidewire Cloud hosted customers. You are motivated to deliver exceptional customer experience and to solve real customer problems.

On a day to day basis, you may be involved in project management and coordination required in the areas of service management, system restoration, cloud infrastructure, information security, product update planning and execution, and “devops” tasks such as build and release management. You will contribute to the definition of overall program methodologies and best practices. No matter what task you face on a given day, you will collaborate closely with an impressive team of peers whose primary goal is our customer’s success. We particularly value demonstrated leadership capability and presence, project management experience, excellent organization skills, negotiation skills, and of course the ability to work well as part of an overall organization.

Responsibilities:

  • We live by our core principles of integrity, rationality, and collegiality. Your first responsibility is always to adhere to these principles in everything that you do.
  • This is often a customer facing role and a priority is placed on exceptional customer service skills including but not limited to professional communication capability, timely response procedures, and understanding the sense of urgency that is characteristic of any production system setting.
  • Understand all aspects of the Guidewire Cloud operating model and work directly with our customers to ensure they understand and are prepared to successfully operate in this service-based subscription model.
  • Work closely with all parties involved in implementation or cloud migration programs (including Guidewire Professional Services, System Integration Partners, and customer resources) to effectively facilitate cross-functional planning and prioritization meetings.
  • Identify, coordinate, and manage tasks pertaining to the preparation and launch into the Guidewire Cloud.
  • Provide regular project updates/dashboards to executive stakeholders and project team members.
  • Drive, align and work effectively with cross-functional teams across various disciplines (business, product, technology, corporate development, etc.), who may have competing priorities.
  • Proactively identify and escalate issues and obstacles to successful project implementation.
  • Develop and deliver internal/external communication plans regarding status updates and change management
  • Work products include but are not limited to executive and operational dashboards, project plans, risk logs, project briefs, process plans, project status presentations, etc.
  • Advocate for the importance of our Cloud Assurance program and ensure customers understand our recommendations and are executing on those recommendations to optimize their Guidewire solutions.
  • Challenge and identify ways to continuously improve our internal service management capabilities by understanding our customer’s unique needs.
  • Ability to clearly communicate functional and technical requirements to a remote team.
  • Contribute to a team environment that will have both local and remote leadership.
  • This role will require ability to travel onsite to U.S. and/or Canadian customers on a scheduled basis. Travel is estimated at maximum of 20% but may increase for short periods around key customer delivery dates.
  • This role has potential for occasional travel to other Guidewire offices (U.S. and international).
  • Guidewire Cloud is a service offering with defined contractual SLA’s. While the scope of daily activities will generally fall during normal business hours of the customer, occasional high priority work outside of established business hours may be necessary (i.e., to help with urgent customer issues)

Desired Skills/Experience:

  • Preference given to candidates that have 5+ years of experience leading and managing enterprise software implementation teams (or team tracks) within a corporate IT or consulting environment (Guidewire projects preferred)
  • Preference given to candidates that have strong technical and software engineering background in particular in the areas of Cloud Computing (IaaS, PaaS, SaaS), enterprise computing, servers, networking, and virtualization technology and products
  • Comfort being in a dynamic role that is not always fully defined and that will mature with our solution offerings
  • Strong communication and interpersonal skills
  • Demonstrated Project Management experience
  • Demonstrated problem solving skills performed in a time-sensitive environment
  • Experience using an Agile based methodology
  • Proven ability to influence customers and build relationships, both with “on the ground” resources and those in Management/Executive roles
  • Ability to quickly triage customer issues and prioritize tasks (i.e., differentiate between production issues and future enhancement work)
  • Experience working in an environment where cloud or off-premise enterprise applications have been utilized
  • Experience with commercial software such as customer incident tracking systems, work effort management, etc.
  • Amazon Web Services (AWS) and/or knowledge is not necessary, but is nice to have
  • Devops  experience is not necessary but is nice to have

Requirements:

  • Track record of successful project management and team leadership with demonstrated ability to work with distributed remote agile teams
  • Excellent communication and collaboration skills with leadership and project stakeholders across cross-functional team to deliver on tactical project milestones
  • Ability to engage with and guide technical teams to successfully define and deliver on project roadmaps and milestones
  • High degree of self-motivation and ability to work independently while interacting with peers and engineers who often excel at these capabilities as well
  • Proven experience with complete product life cycle in a production services environment, including design, implementation, load and scale testing, deployment and maintenance
  • Proficiency in using project management, planning, tracking, collaboration, and financial tools
  • Bachelors’ Degree in Computer Science (B.S., B.A.) or equivalent from higher education institution

  • #LI-Remote

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.


Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

CONSENT and ACKNOWLEDGEMENT 
By clicking the submitting your application on the following page:

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.
2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.
3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.
4. You acknowledge that your Personal Data will be retained for up to 24 months.
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We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

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FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

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CAREER MOBILITY

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