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Technical Content Designer

  • Department Delivery Services
  • Location United States - Remote
Do you love helping others master leading-edge technologies? Are you skilled at designing and building content that explains complex concepts in simple, engaging ways?

Guidewire needs an experienced Content Designer who is passionate about learning and adept at mastering new technology, including our Guidewire products and supporting partner technologies. You will use your technical expertise and experience to craft and develop engaging technical training content to support rapid-release product launches for industry-leading enterprise software.

In this role, you will collaborate with your colleagues in Education Services, as well as product development, product management, and field consultants (SMEs), to inject context and value into our training materials. You will design training activities and lab exercises that reinforce skills and make training “stickier”. You will build product demonstration videos to support e-learning. You have an eye for detail but know how to avoid gold-plating. These skills help you iterate and elevate what you do with each new release. Ultimately, you love crafting technical training that helps learners learn – quickly, creatively, and competently.

The Education Services team is growing to keep pace with Guidewire’s digital transformation. We design, develop, and maintain content that teaches our customers, partners, employees, and third parties how to implement and integrate our highly configurable products. We build certifications that validate proficiency to improve implementation efficiency and quality. Our training is often the first time the customer’s project team sees the Guidewire products that they will be implementing. Your work will help elevate their first impression of Guidewire, our products, and the value they unlock. More importantly, your content will help learners deepen their knowledge, improve their proficiency, and increase their confidence with Guidewire products. To learn more about Guidewire Education, visit us at education.guidewire.com.

Responsibilities:

  • Design, develop, and maintain single-source training content for varied delivery approaches, including ILT, e-learning, and exams
  • Prioritize learning objectives to deliver the most critical content shortly after the product release date
  • Build lab exercises, virtual machine environments, and training data to support hands-on learning
  • Test and troubleshoot issues related to learning content
  • Capture and analyze learning requirements for key personas
  • Design course strategy, build storyboards, and lead job task analysis (JTA) sessions (portfolio required)
  • Willing to teach up to 20 learners, particularly early versions of your content that may not be fully completed

Required experience:

  • High technical aptitude with proven ability to quickly grasp technical concepts and distill technical information into meaningful, consumable learning bites – demonstrable knowledge of relational databases, Good understanding of object-oriented programming preferably Java, XML-based software configuration, JavaScript/React, REST API technology
  • Demonstrated skills in technical troubleshooting, problem solving, and taking initiative to drive projects to completion
  • Experience driving and shaping course strategy and design activities including story boarding and job-task analysis (JTA)
  • Experience using Articulate 360, Camtasia, uPerform, or similar e-learning development tools
  • Mastery of tools, principles and best practices for developing technical training course materials
  • Able to develop engaging graphic-based content that goes beyond simple bullet point lists

  • * Candidates include link or portfolio attachment*

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About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.