Adventure's around the corner...

Cloud Operations Manager - Dublin, Ireland

  • Department Customer and Cloud Operations
  • Location Ireland - Dublin
At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers.  We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics.  We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.
 
We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.
 
We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact.  You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.
 
Guidewire’s Cloud Operations (CloudOps) team is part of the global Customer & Cloud Operations (CCO) organization, delivering 24x7 cloud services to the world’s largest insurers in the P&C industry.  As a CloudOps Manager, you will lead a team of Cloud Operations Engineers supporting the Guidewire Cloud Platform. 
 
You will be part of the global CloudOps team that is passionately operating and automating everything possible to ensure Guidewire systems run more efficiently.  The Cloud Ops team is dedicated to running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day.  You will be supporting the operations of Guidewire’s flagship cloud platform and Insurance Suite products and you will help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. 
 
This role requires a high degree of independence, ownership and responsibility with prior experience in production support of a SaaS platform.  If you like to be challenged and have a passion to drive the creation, planning, execution, and closure of deliverables that involve cloud operations then we would love to hear from you.  

Your day-to-day:

  •       Build and lead a distributed team to ensure always-up availability for Guidewire Cloud Platform and its associated application environments.
  •       Manage, distribute and delegate workload between team resources so as to provide excellent customer service to all Guidewire Cloud customers.
  •       Manage and resource small to medium internal projects to successful completion.
  •       Provide rapid troubleshooting, remediation, and root cause analysis of production issues.
  •       Define and continuously refine the team’s operational processes and procedures.
  •       Interface with Customer Success, Guidewire Professional Services, and Product Development to ensure excellent customer satisfaction.
  •       Collaborate with Guidewire Engineers to refine/improve our continuous delivery systems for cloud CI/CD services
  •       Responsible for monitoring and managing AWS spending as a key part of Infrastructure operations.
  •       Responsible for Cloud Security, including instance, container, cloud, and network security.
  •      Build strong relationships with relevant stakeholders.
  •       Create system documentation and training materials to empower and educate our own and other CCO teams
  • Participation in continuous service improvement initiatives to drive efficiency and automation through innovation

What you need to be successful:

  •       Bachelor’s Degree in Computer Science or related field
  •       5+ years of team management experience while providing support to production environments.
  •       5+ years using ITIL or other ITSM frameworks.  Certification with ITIL v3 would be preferred.
  •      3+ years of hands-on experience with AWS (EC2, S3, RDS, VPC, Route 53, IAM, etc.)
  •        Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc.
  •       Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
  •        Demonstrable experience with automating systems and infrastructure with Terraform
  •       Production-At-Scale support background in a heavily microservice-based world
  •       Working with Kubernetes hands-on in a “Been there, done that” way
  •       Strong understanding of Single-Sign-On, SAML, OAuth (Bonus points if the hands-on experience with Okta)
  •      Background utilizing and supporting log analytical tools such as DataDog (Logging and APM)
  •      Great understanding of DevOps tools, CI/CD, and hands-on experience with git, Bitbucket, and TeamCity
  •      Seasoned expertise around x.509 certificate technology and basic concepts of encryption
  •       Solid understanding of concepts surrounding containerized networking and all things IP
  •      Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
  •       Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture
  •       Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs.
  •       Strong understanding of AWS security and monitoring and experience implementing best practices
  •       Strong experience with monitoring, alerting, and log aggregation tools: Datadog, AWS CloudWatch, Grafana, PagerDuty, Sumologic.
  •        Experience in troubleshooting complex CI/CD issues built around Jenkins and common code management systems
  •        Have built teams and processes “from scratch”
  •        Ensure resource availability and allocation
  •       Establish deliverables and track milestones according to schedule
  •        Experience in and understanding of the Managed Services Environment
  • Demonstrable experience with client and issue management

Other Requirements:

  •        Ability to read, write, and speak fluent English
  •        We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
  •        Travel – Expect occasional travel (less than 15%) to other Guidewire offices for training and team meetings

#feature

About Guidewire


Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

CONSENT and ACKNOWLEDGEMENT 
By clicking the submitting your application on the following page:

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.
2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.
3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.
4. You acknowledge that your Personal Data will be retained for up to 24 months.
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.