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Salesforce Support Administrator - Toronto, Canada

  • Department Business Technology
  • Location Canada - Toronto
Job Description:
As a member of the Business Technology team, the Salesforce Support Administrator will be responsible for supporting solutions on the force.com platform. Provides production support of applications by trouble shooting issues, testing fixes, and communicating fixes to business teams. The Salesforce Support Administrator is the first line of support for internal users and business critical processes running on Salesforce. You are a team player and have a collaboration-oriented mindset.

Essential Functions

  • Provide Tier 1 production user support for the Salesforce CRM systems while working closely with the Engineering and Support teams to maintain operational integrity of production systems
  • Provide technical support to local and remote users
  • Identify and appropriately escalate process or product quality gaps, and provide or implement suggestions for resolution when possible
  • Display in-depth knowledge to support multiple Salesforce products with little to no assistance
  • Participate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the business
  • Perform data loads
  • Evaluate Salesforce functionality and provide recommendations for process improvements based on experience supporting users
  • Create and maintain end user documentation on processes, policies, application configuration, user guides, job aides, and related materials
  • Setup and maintain user accounts, assign roles, profiles, permission sets, groups, and hierarchies
  • At the direction of the Engineering team, support enhancements to objects, workflows, layouts, email alerts, and templates
  • Develop customized reports and dashboards
  • At the direction of the Functional and Technical teams, support QA testing
  • Identify opportunities to simplify, optimize, and automate business processes
  • Performs other duties and responsibilities as assigned

Qualifications

  • Bachelors’ Degree preferred with 5 years of Salesforce administration, systems support, and/or systems administration in a mid-size or larger organization preferred
  • Salesforce Certified Administrator required, Advanced Admin strongly preferred
  • Proven ability to manage users, data, and security
  • Proven troubleshooting skills including the ability to analyze and resolve difficult problems quickly with a keen attention to detail
  • Ability to work independently with minimum direction
  • Experience managing reporting and dashboards for multiple cross-functional teams
  • Strong customer service and relationship building skills with a team-player attitude
  • Demonstrated proficiency in the use of data management tools such as Data Loader
  • Familiarity with standard business, sales, and finance processes
  • Detail oriented with excellent verbal and written communication skills
  • Salesforce Certified Administrator required, Advanced Admin strongly preferred
  • Proven ability to manage users, data, and security
  • Proven troubleshooting skills including the ability to analyze and resolve difficult problems quickly with a keen attention to detail
  • Ability to work independently with minimum direction
  • Experience managing reporting and dashboards for multiple cross-functional teams
  • Strong customer service and relationship building skills with a team-player attitude
  • Demonstrated proficiency in the use of data management tools such as Data Loader
  • Familiarity with standard business, sales, and finance processes
  • Detail oriented with excellent verbal and written communication skills

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.


Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.