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Data Support Analyst

  • Department Analytics and Data Services
  • Location India - Chennai
Data Support Analyst
About you:

Cyence is looking for a motivated customer support analyst to help support our data science team and our growing business of financial services customers. You are a self-starter interested in growing your career and learning valuable technical skills in a fast-paced startup environment.


Roles & Responsibility:
Support ongoing customer requests to use our application, do business research, triage internal data, and put together customer portfolios.
Work with engineering teams to ensure timely completion of customer deliverables and manage expectations with customers.
Do deep dive analysis of data and ensure data quality.
Continuously working  on automating the process.
Help triage a variety of customer-related issues and coordinate with the right R&D teams to respond / resolve.
Work in a quick environment in which organization and accuracy are key.

 
Required:
A degree in a technical or business-related field; background in statistics, math, engineering or computer science preferred
Extensive experience and demonstrated proficiency with Microsoft Excel
Ability to research and analyze web content
Ability to validate data at scale with both efficiency and attention to detail
Ability to understand and visualize data relationships
Good communication & interpersonal skills
Comfortable working in a fast-paced startup environment working with cross-functional and cross-geographical teams
Willingness and curiosity to learn new technologies and adapt to changing requirements
 
 
Preferred:
Experience with SQL and/or strong interest in learning SQL
Experience with business intelligence/reporting tools such as Tableau
Experience with python/R
 
 
Why us?
Cyence is an analytics platform that quantifies the financial impact of cyber risk. Our first market is the insurance industry, where we help our clients understand, assess and manage risks associated with a wide range of cybersecurity events in a data-informed way. Cyence is now a product family within Guidewire Software, but we have retained our startup culture of collaboration.
We are Guidewire Software, and we're perhaps the best company to work for that you've never heard of. We are proud to be voted a “Top 3” employer on Glassdoor by our own employees, and positioned as a market leader by industry experts like Gartner.  

We serve the second-largest financial services industry in the world (after banking), worth $2 trillion USD. We build the core applications that companies use to sell insurance policies, settle claims, and bill their customers. We also have a portfolio of products serving the innovative needs of our customers in areas such as data management, digital online portals, and predictive analytics.  

We serve customers all over the world, helping them handle billions of dollars of business. This is a lucrative and under served market, and we have grown rapidly through a combination of quality products, excellent service, innovative technology, and a passionate belief in our core values of rationality, collegiality & integrity.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.


Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.