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Cloud Engineer (Monitoring)

  • Department Product Development and Operations
  • Location Australia - Remote
  • Location Type Remote
Guidewire’s Cloud Engineering Team is part of the Product Development & Operations (PDO) organization. We deliver 24x7 service and cloud solutions to customers who are on the Guidewire Cloud Platform.

The Role:
As a member of Monitoring and Alerting, you will be part of a small sub-team of Cloud Engineering that is dedicated to identifying critical downtime and failures within the Guidewire ecosystem before it impacts our customers. You will be operating Guidewire’s flagship cloud platform and InsuranceSuite products and utilizing tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. This role is a mix of operations, where you will be responding to and investigating system alerts and monitors for issues, and engineering, where you will help build new automation and enhancements to our monitoring solution. In addition to our Guidewire products, you will work directly with AWS, Kubernetes, Terraform, GIT, TeamCity/Jenkins, and Linux in this role.

This role requires a high degree of business and technical judgment, as well as independence and ownership. The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools. You believe that best-in-class monitoring requires continuous assessment and improvement of how we measure and when we alert. You enjoy being a generalist, and never lose sight that your role is in service to our customers. You do not need to have prior working experience with our cloud stack, but we value those who have worked in Support, System Administrator, or similar Operations roles.

In return, this role offers an incredibly broad visibility to the Guidewire Cloud Platform. You will see and gain a general understanding of not only Guidewire’s cloud infrastructure, but to the applications that run on our platform. You will be challenged to dig deeper in your understanding of the platform in order to restore identified failures. This function will help develop you into more technical roles within Product Development and Operations.

The Cloud Engineering Team is dedicated full-time to crafting and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions every single day. Bonus points if you have prior experience doing production support of a SaaS platform, and are comfortable working with state-of-the-art highly containerized cloud-native environments in AWS.

We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support.

Duties & Responsibilities:

  • Operational support for Guidewire’s flagship highly integrated Java-based InsuranceSuite web applications
  • Develop and deploy tooling to aid in driving 24x7x365 service operations of critical world-wide systems
  • Build system documentation and training materials to empower and educate our own and other CCO teams
  • Occasional weekend on-call coverage

Required Skills & Experience:

  • Familiarity with the Agile software development lifecycle
  • General knowledge of cloud infrastructure and enterprise web applications running on Java / Apache /Tomcat
  • Exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture
  • Experience utilizing and supporting log analytical tools such as DataDog (Logging and APM)
  • Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity
  • Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs. 
  • Working knowledge of Java, SQL, and scripting languages such as Bash, Python, Go, etc

Preferred Skills & Experience

  • Bachelor’s Degree in Computer Science, Information Technology, or a related field
  • Hands-on experience with Guidewire InsuranceSuite applications
  • Familiarity with automating systems and infrastructure with Terraform
  • Production-At-Scale support background in a heavily microservice-based world
  • Working with Kubernetes hands-on in a “Been there, Done that” way
  • Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)
  • Seasoned expertise around x.509 certificate technology and basic concepts of encryption
  • Solid understanding of concepts surrounding containerized networking and all things IP
  • Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS

Personal Qualities & Soft Skills:

  • A no-fear approach to ambiguity and a startup-like culture
  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
  • Strongly analytical mind with an appetite for process development and improvement
  • Display a strong work ethic and do whatever it takes to get the job done
  • A highly positive can-do attitude with a knack for being a great teammate
  • Excellent communication skills and ability to explain complex technical concepts to a varied audience
  • Demonstrate strong follow-through and consistently keep commitments to customers and employees

Other Requirements:

  • Ability to read, write, and speak fluent English
  • Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings
  • Must have a valid working visa for Australia.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to boast about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.



Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.



Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.



Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.



Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.



We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.



Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.