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Global IT Help Desk Intern

  • DepartmentStudents & Graduates
  • LocationMalaysia - Kuala Lumpur
  • Location TypeHybrid
Intake: May/June 2024
Duration : 6 months

Guidewire Software (NYSE: GWRE) is seeking an individual to join the Business Technology team as a Global Help Desk Intern.

This role will provide key support to our users as part of the Global Help Desk (GHD) team. The candidate will be involved in system configurations, supporting applications, computer setups, process documentation and other tasks based on departmental need and candidates’ skillset. We are looking for someone who is a proactive, quick learner with both independent tendencies and interdependent awareness.  This person will be a team-player, and should enjoy solving new challenges every day.

Intern skills and experience:

  • Pursuing final year or completed BS/BE/B.Tech in Computer Science Engineering
  • Experience with Windows 10 and/or OS X and MS Office applications
  • Zest to learn and ability to rapidly absorb new technologies
  • Desire to work in a fast-paced environment
  • Excellent verbal and written communication and interpersonal skills
  • Collaborative work ethic and a team-player at heart
  • Demonstrated agile, systematic problem-solving approach and skills
  • Strong interpersonal skills, sense of ownership, and drive
  • Position is onsite minimum of two days in office.

Primary Intern Responsibilities:

  • Assist in working on Global Help Desk tickets and projects such as
  • Documenting current and new processes within the Global Help Desk and BT Teams
  • Configuring Windows and Mac hardware (laptops) for end-users.
  • Assisting with new hire setups, hardware inventory updates, hardware disposal, etc.
  • Other ad-hoc tasks related to our Global Help Desk team’s needs

What you will learn:

  • Understanding of ITIL processes and ticketing systems
  • Exposure to imaging Windows and Mac hardware
  • Functional experience with ticketing systems and reporting
  • Develop proficiency in commonly used applications such as Google Workspaces
  • Opportunities to collaborate and work closely with Engineers and Technicians as well as with the wider Business Technology team

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.


As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.