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Senior Solution Architect, Cyber Risk Analytics CAN Remote Option

  • Department Go To Market
  • Location Canada - Toronto
Are you ready for a new challenge? If so, we would love to see your background! We are searching for a passionate, results-oriented Solution Architect with a strong customer focus and incredibly high standards of quality. You will be a member of Guidewires Analytics specialty team which includes underwriting, data analytics and actuarial domain specialists.

Guidewire’s Analytics group helps the property & casualty (P&C) industry to utilize insurance data, both internal and external, for rating and operations, as well as for newer evolving risks like Cyber. By combining internet-scale data listening, adaptive machine leaning, and insurance risk modeling, our Analytics solutions provide insights and analytical capabilities that enable our customers take advantage of new opportunities, accurately price exposures, and get the most out of their operations and service processes.

Responsibilities:

  • Serve as the main point of contact for all customer technical and data related matters
  • Work with the Customer Management team to understand customers business objectives and develop new solutions to support their needs (reports, custom analytics, prototypes, etc.)
  • Work with customers and the product management team to ensure continuous product improvement
  • Ensure the timely and successful delivery of our solutions according to customer objectives
  • Help customers with questions about our platform and provide support
  • Continuously deliver training and enablement sessions to customers
  • Identify areas of improvement to expand and strengthen our relationships
  • Manage customer expectations and closely support challenging client requests or issue escalations as needed

Requirements:

  • Bachelor’s Degree in Engineering or Computer Science or related technical field
  • 7+ years experience in pre-sales/post-sales technical solution support or equivalent experience with software/IT
  • Experience in Account Management/Technical Account Management
  • Excellent communication skills (written and verbal) with both non-technical and technical audiences
  • Able to identify opportunities for defining, coding and delivering technical solutions to solve real business problems for clients
  • Must be able to quickly deliver analytics/custom datasets to clients and build out repeatable efficient process for longer term client support
  • Some domain expertise in most of the following: Cyber risk analytics, Basic Data Science and/or Data Analytics, Strong data management skills - data quality, data integration and data lineage, working with databases and APIs, Proficiency in Excel and Python

Preferred:

  • Domain experience in insurance (cyber) and/or cyber security
  • Familiarity with data science and predictive models (R, Python)

Location

  • Territory/Customers are in the East Coast USA, so CAN East Coast preferred (remote option)
  • Travel requirements: less than 20% (post covid)

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.


Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.