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Senior Business & Data Analyst - US Remote

Department Customer and Cloud Operations
Location United States - Remote

Guidewire Software’s Customer and Cloud Operations department is seeking a Senior Business & Data Analyst to provide insight to help drive business decisions and actions. The ideal candidate is passionate about business operations, analytics and using data to solve interesting or challenging problems. This candidate should be a natural leader, results driven, intellectually curious and have demonstrated success in business operations and analytics projects. They must demonstrate strong leadership capability when interacting with management, their team, and other departments to address cross functional needs. Be able to develop and lead new business operations & analytical projects to support the strategic direction and needs of the organization. They must be highly organized and a self-starter with a strong degree of independence.

Essential Duties:

Lead complex business operations & data analytic projects to improve efficiency and performance
Build dashboards, and reports to analyze and present data associated with customer support, product performance, business operations, and strategic decision making.
Collect feedback on metric priorities to build and maintain reports, dashboards, and data sets across various BI reporting tools.
Develop project plans, manage deadlines, engage contributors, and ensure the timeliness of solution delivery
Manage, measure, and report on key project objectives and metrics you are leading.
Lead interviews with key business leaders and stakeholders to deeply understand what business problems they are trying to solve, and critical areas they need to measure.
Become a subject matter expert on business analytics and operational performance measurements.
Design elegant and easy-to-understand visualizations for different focus teams.
Conduct regular metric meetings to walk stakeholders through the latest business trends, analysis, and insights.
Partner with development teams to translate new business requirements into system requirements and test they are implemented accurately.
Recommend definitions for new system metrics, and support metric data governance and documentation.

Required skills/experience:

5+ years as a Business Data Analyst or related role
2+ years of recent project management experience
2+ years of recent experience using analytic tooling such as Salesforce Reporting, Tableau
Bachelor’s degree in a quantitative field in analytics, business statistics and/or data science
Experience with standard office productivity software and web-based applications
Demonstrate strong problem-solving skills with high attention to detail
Excellent written, communication, and presentation skills

Desired skills/experience:

Experience with Customer Service, Support or Cloud program analytics preferred
Project Management Professional (PMP) certification

#LI-Remote #LI-AQ1

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

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