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Product Manager, Go To Market, Business Technology Applications

Department Business Technology
Location San Mateo, CA

Guidewire serves a global community of more than 350 insurers of all sizes and lines of business in more than 30 countries. Community feedback enables us to stay at the forefront of what is happening all over the P&C world and to incorporate insights into the design of our platform to be truly customer-centric.

Our Business Technology team is looking for a Product Manager, who will lead our partnership with Guidewire’s Customer Success and Customer Service teams and be responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with multiple Go to Market teams to ensure business and delivery objectives. Our Go To Market (GTM) is built on the Salesforce Platform across multiple clouds. Having worked with Salesforce in the past will enable you to be successful in this role.

In this role you will be

Support business strategic direction to ensure GTM product supports the company’s overall strategy and goals!
Author high quality user stories specifications within an agile methodology based upon industry and customer requirements
Manage scrum team to deliver product features
Perform analysis and decomposition of business problems into user stories
Collaborate closely with Engineering and Product Management peers to deliver high-quality, intuitive features
Organize and drive process reengineering sessions
Work with Support and the Customer Success teams to ensure new product features benefits and value is clearly communicated to customers/internal users
Identify and develop an inventory of customer process pain points and gaps incorporating standard methodologies
Responsible for working with business stakeholders to develop and maintain product roadmap
Strong knowledge of Agile principles and process and SDLC
Manage testing for feature and enhancements
Risk and issue identification and management
Work with multiple teams (User experience, Technology Enablement) to drive the most effective solutions for business partners
Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations
Monitor System Implementation and feature adoption

Education and Required Experience

Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience
8+ years of experience as a Senior Business Consultant / Analyst or Product Manager for a mid-sized organization, or equivalent consulting expertise
Agile, adaptable and capable of delivering new products and features iteratively
Good understanding of Salesforce Service cloud and Community/Experience cloud
Proven ability to influence cross-functional teams without formal authority
High level understanding of Salesforce.com configuration capabilities
Excellent teamwork skills
Strong presentation and communication skills
PSMI, CSMI and/or CSPO certification is a plus
Salesforce.com Administrator or Salesforce.com Service Cloud Certification is preferred

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

We encourage self-directed learning and holistic wellness, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

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