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Database Manager

Department Customer and Cloud Operations
Location Canada - Remote

The Manager, Database Administration is responsible for day-to-day governance and performance management of the DBA’s and systems under the management of the Guidewire Cloud Operations team. This role will assist in developing and implementing the strategic direction; managing the database systems by implementing policies and procedure for ensuring the security and integrity of the databases. This position will promote a customer care and service management philosophy that ensures customer satisfaction.

Job role

Manage data base administrators (DBAs) supporting Oracle, MS SQL, PostgreSQL and MySQL Server Databases running in AWS.
Setup, patching, debugging, upgrading and installation of databases and tool sets. Documents and maintains consistent and current patches across test development and production environments.
Contribute to data recovery, maintenance, data integrity, and space requirements for physical database being met through formulations and monitoring of policies, procedures, and standards relating to database management.
Audit the current environments, provide capacity planning and best practices for the future production / development / test environments, which may include establishing new standards and procedures.
Manage Jira ticket queue and measure and promote efficiency in the processing and completion of tickets.

Responsibilities

Develop strategies to maintain and support all databases with a goal to maximize availability and uptime.
Maintain and improve best practices and standardize processes across the database team.
Identify opportunities for operational efficiency through innovation and integration.
Manage and contribute to data migration projects
Analyze and evaluate systems for consolidation, optimization, or operational efficiency.
Co-manage the team and help them to achieve high levels of operational excellence.
Author SOPs, configuration specifications and related technical documentation.

Key qualifying skills

10 or more years’ experience in managing Database Platforms (e.g. - Oracle, MS SQL, MySQL)
2 or more years in a team leadership role with multiple reports
Prior demonstrable technical experience having worked with multiple database products
PL/SQL query language experience.
Knowledge and experience in scripting languages, preferably e.g. - Shell, Python.

Education

An undergraduate or graduate level degree / diploma in Information Systems / Computer Science / EE or a related technical field of study from an accredited college or university or, an equivalent combination of relevant professional certifications and significant proven experience.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer 16 weeks of paid leave for all new parents.

CONTINUAL DEVELOPMENT

We encourage self-directed learning and holistic wellness, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

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