Job details

Cloud Operations Lead

  • Department: Cloud and Customer Success
  • Location: San Mateo, CA, USA
  • Country: USA

Guidewire delivers world class Cloud capability to its Property and Casualty customer base. Our customers can now utilize the Guidewire Cloud solutions for ongoing configuration work and for real-time Production workloads. In this role, you will lead a team of Cloud Operations Engineers and Database Administrators supporting non-production environments and infrastructure.

 

Responsibilities

Lead a distributed team of technical cloud engineers to build and ensure always-up availability of customer environments for Guidewire’s next-generation Cloud build pipeline and application environments.

Provide rapid troubleshooting, remediation, and root cause analysis of Cloud and build pipeline environment issues.

Define and continuously refine the team’s operational processes and procedures.

Interface with the Product Development, Guidewire Professional Services and Guidewire Partners to ensure excellent customer satisfaction.

Collaborate with Guidewire Product Development to refine/improve our continuous delivery systems for cloud CI/CD services

Responsible for Cloud Security, including instance, container, cloud and network security

 Experience / Qualifications 

6+ years of team management experience in Cloud based environment

Strong familiarity of AWS’s standard set of services (EC2, VPC, S3, RDS, E/ALB, IAM, CloudWatch, Route53)

Experience working with Java based applications – builds/CI, deployment, tuning, monitoring

Experience deploying cloud-native databases such as Aurora Postgres and ensuring optimal performance

Experience with automated deployments to AWS or other cloud infrastructures using popular frameworks and cloud-native technologies (i.e. Terraform, Teamcity, Kubernetes, etc)

Experience in the paradigm of security involving cloud platforms and containerized cloud-native technologies

Have lead teams and built and refined processes “from scratch”

Knowledge of standard methodologies and IT operations (i.e. ITIL) in an always-up, always-available, self-healing service

Proven strong development practices for automation in a continually-shipping environment (test driven development, continuous integration, clean and maintainable code)

A flexible, can-do attitude with a willingness and aptitude for learning

Comfortable interfacing with customers in limited capacities

Excellent interpersonal and communication skills, both written and verbal



About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.