Job details

Cloud Operations Engineer, AWS (Weekend Shift)

  • Department: Cloud and Customer Success
  • Location: Dublin, Ireland
  • Country: Ireland

Guidewire is seeking an experienced Cloud Operations Engineer to support the design, implementation, and on-going maintenance of our Cloud Solutions. Your job will be to help ensure that our customer development applications, services and websites are available, performing well and highly automated. The successful candidate will have a good mix of deep technical knowledge and a demonstrated background managing Cloud Applications

You will have a set schedule that will comprise five shifts per week which will include two on Saturday and Sunday. In support of a flexible working arrangement, the remaining three shift schedule can be discussed during the interview process.

Responsibilities

  • Monitor and Support customer CI/CD environment ensuring that the infrastructure is available and running
  • Investigate, troubleshoot and resolve any issues that impact the customer ability to successfully execute CI/CD functions
  • Work with stakeholders to drive scope definition, specifications, and architecture of Deployment Tools & Processes for AWS Cloud
  • Work closely with engineers, test engineers, product owners and management to understand requirements, define and implement best practices and standards around DevOps and Service Resilience
  • Measurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environment
  • Define, implement and document operational processes and procedures, with periodic review for efficiency and improvement
  • Manage complex projects from inception to completion
  • Participate in 24x7 on-call rotation monitoring systems for meeting defined SLAs
  • Work weekends (Negotiable shift pattern but Saturday and Sunday must be covered)

Required Skills and Experience

  • 3+ years hands-on experience with AWS (EC2, S3, RDS, VPC, Route 53, IAM, etc.)
  • 3+ years of experience using CI/CD tools (git, Jenkins, Bitbucket, AWS Code Pipeline, Nexus, Artifactory, Terraform, CloudFormation)
  • 3 years of experience with modern automation, DevOps, and Agile development
  • Networking fundamentals including VPNs, DNS, subnetting, route tables, firewalls, etc
  • Strong understanding of AWS security and monitoring and experience implementing best practices
  • Strong experience with Monitoring and Alerting Tools: CloudWatch, Grafana, Zabbix, PagerDuty, Site24x7, Sumologic, Nagios
  • Experience with configuration management (Chef)
  • Experience administering infrastructure for traditional monolithic web-based business applications
  • Highly proficient in Linux administration
  • Experience with coding / scripting languages (Bash, Python, Ruby)
  • Excellent communication, troubleshooting, and analytical skills

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

CONSENT and ACKNOWLEDGEMENT 

By clicking the submitting your application on the following page:

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.

2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.

3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.

4. You acknowledge that your Personal Data will be retained for up to 24 months.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.