Job details

Cloud Network Operations Engineer

  • Department: Cloud and Customer Success
  • Location: Sydney, Australia
  • Country: Australia

Description/Scope of Work 

 Guidewire is seeking experienced Cloud Network Operations Engineers to manage network changes, monitoring/alerting, incident response, and technical network review.  The successful candidate will have a good mix of deep technical knowledge and demonstrate ability to manage production environments, ensuring that our cloud hosted applications and services are available, performing well. 

 Responsibilities 

 

Plan, configure, implement and document solutions in a complex network environment in support of new and existing cloud technology architectures

Measurement, optimization, and tuning of network performance and ensuring that systems will run reliably and are highly available in a 24x7 production environment

Define, implement and document operational processes and procedures, with periodic review for efficiency and improvement

Manage complex projects from inception to completion

Participate in 24x7 on-call rotation monitoring systems for meeting defined SLAs

 

Required Skills and Experience 

 

3 years of Networking fundamentals including BGP, OSPF, VPNs, DNS, AWS Constructs, Palo Alto firewalls.

Experience managing and integrating networking with Cloud Providers (AWS/Azure/Google Cloud/Rackspace)

Excellent customer facing communication, troubleshooting, and analytical skills

Strong understanding of AWS networks and experience implementing best practices

Strong experience with Monitoring and Alerting Tools: CloudWatch, Grafana, Zabbix, PagerDuty, Site24x7, Sumologic, Nagios

Exhibit ability to manage infrastructure for traditional monolithic web-based business applications

Experience with coding / scripting languages (Bash, Python) a plus +++

2 years Hands-on experience with AWS (VPC, EC2, S3, Route 53, etc.)

Proficient in Linux administration

 Why Guidewire? 

 Guidewire exists to deliver the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business. 

 Guidewire InsurancePlatform is the P&C industry platform that unifies software, services, and partner ecosystem to power our customers’ business. InsurancePlatform provides the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees. 

 

 



About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.