Job details

Cloud Operations Engineer - Canada Remote

  • Department: Cloud and Customer Success
  • Location: United States - Remote

Guidewire is seeking an experienced Cloud Operations Engineer to support the design, implementation, and on-going maintenance of our Cloud Solutions. Your job will be to help ensure that our customer development applications, services and websites are available, performing well and highly automated. The successful candidate will have a good mix of deep technical knowledge and a demonstrated background managing Cloud Applications.

Responsibilities

Monitor and Support customer CI/CD environment ensuring that the infrastructure is available and running

Investigate, troubleshoot and resolve any issues that impact the customer ability to successfully execute CI/CD functions

Hands-on build and manage customer development and performance-testing environments in the cloud

Work with stakeholders to drive scope definition, specifications, and architecture of Deployment Tools & Processes for AWS Cloud

Work closely with engineers, test engineers, product owners and management to understand requirements, define and implement best practices and standards around DevOps and Service Resilience

Measurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environment

Define, implement and document operational processes and procedures, with periodic review for efficiency and improvement

Manage complex projects from inception to completion

Participate in 24x7 on-call rotation monitoring systems for meeting defined SLAs

 

Required Skills and Experience

3+ years hands-on experience with AWS (EC2, S3, RDS, VPC, Route 53, IAM, etc.)

3+ years of experience using CI/CD tools (git, Jenkins, Bitbucket, AWS Code Pipeline, Nexus, Artifactory, Terraform, CloudFormation)

3 years of experience with modern automation, DevOps, and Agile development

Networking fundamentals including VPNs, DNS, subnetting, route tables, firewalls, etc

Strong understanding of AWS security and monitoring and experience implementing best practices

Strong experience with Monitoring and Alerting Tools: CloudWatch, Prometheus/Grafana, Zabbix, PagerDuty, Site24x7, and Sumo Logic

Experience with configuration management (Chef, Ansible)

Experience administering infrastructure for traditional monolithic web-based business applications

Highly proficient in Linux administration

Experience with coding / scripting languages (Bash, Python, Ruby, Powershell)

Excellent communication, troubleshooting, and analytical skills

Kubernetes experiences a plus



About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.