Job details

Cloud Operations Engineer (AWS)

  • Department: Cloud and Customer Success
  • Location: Dublin, Ireland
  • Country: Ireland

Cloud Operations Engineer (AWS)

Guidewire is seeking an experienced Cloud Operations Engineer to join our growing Customer and Cloud Operations Group. In this role you will support the design, implementation, and on-going maintenance of our Cloud Solutions. Your job will be to help ensure that our customer development applications, services and websites are available, performing well and highly automated. The successful candidate will have a good mix of deep technical knowledge and a demonstrated background managing Cloud Applications.

Responsibilities;

  • Monitor and Support customer CI/CD environment ensuring that the infrastructure is available and running
  • Investigate, troubleshoot and resolve any issues that impact the customer ability to successfully execute CI/CD functions
  • Work with stakeholders to drive scope definition, specifications, and architecture of Deployment Tools & Processes for AWS Cloud
  • Work closely with engineers, test engineers, product owners and management to understand requirements, define and implement best practices and standards around DevOps and Service Resilience
  • Measurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environment
  • Define, implement and document operational processes and procedures, with periodic review for efficiency and improvement
  • Manage complex projects from inception to completion
  • Participate in 24x7 on-call rotation monitoring systems for meeting defined SLAs . You will also be required where needed to cover weekends on rotation - in this case you would have 2 other days off mid week.

Required Skills and Experience;

  • Experience with AWS (EKS, EC2, S3, RDS, VPC, Route 53, IAM)
  • Hand on experience with containers using Kubernetes and Docker
  • Proficient in scripting languages (Bash, Python) and Software Development tools (Git, Bitbucket)
  • Comfortable building CI/CD pipelines using Terraform, Team City/Jenkins/AWS Code Pipeline, Artifactory, CloudFormation
  • Exposure to modern automation, DevOps, and Agile development
  • Networking fundamentals including VPNs, DNS, subnetting, route tables, firewalls
  • Familiar AWS security and monitoring and experience implementing best practices
  • Strong experience with Monitoring and Alerting Tools: Datadog, CloudWatch, Grafana, Zabbix, PagerDuty, Site24x7, Sumologic, Nagios
  • Experience with configuration management (Chef)
  • Experience administering infrastructure for traditional monolithic web-based business applications
  • Highly proficient in Linux administration
  • Excellent communication, troubleshooting, and analytical skills

Preferred;

  • AWS Certification
  • Kubernetes Certification

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

CONSENT and ACKNOWLEDGEMENT 

By clicking the submitting your application on the following page:

1. You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes.

2. In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data.

3. You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors.

4. You acknowledge that your Personal Data will be retained for up to 24 months.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.