Job details

Customer Account Manager, Southern Europe

  • Department: Sales
  • Location: Paris, France
  • Country: France

Customer Account Manager

Job Description

We need an experienced software Customer Account Manager (CAM) to help ensure long term success and referencability at existing customers in the P&C Insurance industry. Deep knowledge of working with large complex customers, sales and contracts is required. The candidate must be experienced at forming long term relationships with executives in the assigned territory. Insurance knowledge is a plus.

The focus of this role is to manage relationships with existing customers, negotiate contract renewals, manage reference requests and ensure customer satisfaction. In this role, you will need to work well with extended teams across our organization in support of our customers. The CAM role is part of the Sales organization, so you will be expected to identify sales opportunities and engage field sales as necessary.


Key activities for the Customer Account Manager (CAM) include:

Manage and close contract renewals.

Establish and maintain reference contacts.

Build and maintain relationships with key customers.

Maintain contact at all customers in the assigned territory.

Manage post-sale client relationships to maximize product expansion to existing customers

Arrange and participate in product, technical and sales presentations to clients as needed.

Maintain a solid knowledge base of the Company’s underlying technology, the range of existing products, consulting services and education services.

Manage and support customer user groups in assigned region

Follow and support Company procedures for proposals, contract, and policy changes.

Report to Management regarding the coverage of your territory.

Engage internal departments and key partners as necessary to drive successful customer engagements

Represent the Company at conferences, industry meetings, user groups and other venues in support of our customers.


Required skills/experience include:

Minimum 5-year experience with enterprise software

Extensive experience and knowledge of the Insurance industry preferred

Thorough understanding of enterprise account management and show a methodical approach to managing a territory

Well-developed oral communication, liaison and representation skills

Well-developed writing skills and the ability to proof read own material and that of others.

Ability to work with minimal supervision

Ability to understand customer trends and business drivers to better position our solution at assigned accounts.

Languages: French & English


Why Guidewire?

Guidewire exists to deliver the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business.

Guidewire InsurancePlatform is the P&C industry platform that unifies software, services, and partner ecosystem to power our customers’ business. InsurancePlatform provides the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.