Cloud Ops Database Administrator
- Department: Cloud and Customer Success
- Location: Sydney, Australia
- Country: Australia
CloudOps Database Administrator
Looking to start an exciting new career as a Cloud Database Administrator? Do you have a basic understanding of relational databases and the SQL language? Guidewire is looking for a highly motivated individual to join our Cloud Operations team as an Database Administrator. As a DBA at Guidewire, assignments, decision making and complexity are not limited to just carrying out established work processes and operations. You will be learning new and exciting AWS processes as we embrace our journey to the cloud. In addition, you will learn additional database platforms which will expand your skills in both database administration, performance tuning and Cloud Computing.
- Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards.
- Tuning, trouble shooting and on-call production support for database environments deployed in multi-AZ AWS environments both on the EC2 and RDS/Aurora platforms.
- Monitor and work the JIRA ticket queue for request to make schema changes, security changes, execute scripts against the databases and refresh non-production databases.
- Advise application development and support teams on process bottlenecks and provide database tuning to ensure optimal performance.
- Assist the support staff to troubleshoot SQL and any other database errors.
- Provide 24*7 on-call support (includes holidays) for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.
- Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed.
- Deploying or migrating databases into AWS (ec2 or RDS) or any hands-on experience working with AWS or other public cloud providers a distinct advantage.
- Highly proficient in one or more of these RDBMS technologies:
MS SQL Server
AWS RDS/Aurora (mySQL)
- Working knowledge of one or more database high availablilty scenarios such as:
AWS Multi-AZ database deployments
MS SQL Server Always on Availability Groups
- Knowledge of one or more database data replication tools such as:
MS SQL Server transactional replication
Oracle Golden Gate
- Unix/Linux general administration skills and/or bash/python/powershell scripting a distinct advantage
- Knowledge of ANSI SQL Language (SELECT, INSERT, UPDATE, DELETE, JOIN, WHERE, etc…).
- Strong analytical, communication both written and verbal and quality control skills.
- Ability to manage multiple tasks with different deadlines.
- Detail oriented, self-motivated and uses sound judgment.
- A team player who works well with others.
- Desire to learn and improve your skills.
- Proficient in Microsoft Office Suite products.
- General desktop with Windows and Linux server experience.
- Be available after hours and weekends as necessary for customer maintenance's.
Education and Experience:
- Bachelor’s Degree in related area preferred
- 5+ years’ experience in database administration
- 3+ years’ experience in Oracle, MySQL, MSSQL or other database scripting language
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.