Job details

Java Technical Support Engineer – Customer & Cloud Operations

  • Department: Cloud and Customer Success
  • Location: Madrid, Spain
  • Country: Spain
As a Technical Support Engineer on the First Responders team, you will own and solve incoming customer support cases covering the entire Guidewire product portfolio.  You will develop deep expertise in one or more Guidewire products and provide triage and troubleshooting support using Guidewire knowledgebase and continuous learning to restore the affected production system.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.