Job details

Technical Writer – Krakow, Poland

Job type:
Europe Middle East Africa
Krakow, Poland
Product Development

Technical Writer - Kraków, Poland

We're looking for talented and intellectually curious technical writers for our team. Writers who can apply both intuitive and analytical thinking and quickly understand complex software. Writers who can visualize the big picture and brainstorm about edge cases. Writers who are technical enough to experiment with the product to figure out how something works.

As a technical writer in the Documentation team, you will:

  • Plan, design, and develop content for our on-premises and cloud-based products and solutions
  • Write documentation for our applications, plugins, and APIs.
  • Work with geographically distributed teams of developers and product managers.
  • Contribute to content development efforts and to departmental projects and initiatives.
  • Collaborate with Documentation team members in other locations. 

To succeed in this role, you must have excellent communication skills, strong technical skills, a hands-on approach, and a self-motivated attitude. Expect to work in a fast-changing, flexible environment, and to use your own judgment extensively.

Required skills and experience

  • 3+ years of experience writing documentation for enterprise software products
  • Excellent writing and communication skills
  • Familiarity with HTML, CSS, XML, and related web technologies
  • Knowledge of web applications, databases, and object-oriented-programming
  • Knowledge of standard industry practices in information development and delivery
  • Good understanding of topic-based authoring, XML, DITA, and content delivery processes
  • Proficiency with authoring tools such as Oxygen XML Author
  • Ability to plan and prioritize multiple tasks to meet deadlines
  • Ability to elicit information from experts and learn by experimenting
  • BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.

Preferably, candidates also have some of the following:

  • Ability to write code to test assumptions or for short documentation examples.
  • Experience using AWS or other cloud platforms and creating documentation for infrastructure and analytics tools
  • Experience creating videos, walk-throughs, tutorials, and other user assistance for enterprise business applications.
  • Experience in an Agile environment.

About the Documentation team

The Documentation team creates and publishes content that helps our users understand technical and business concepts and successfully deploy, customize, and use Guidewire products. 

Our audience includes business analysts, technical consultants, and various levels of programmers. Writers must deeply understand the end-to-end behavior of our product features and functionality as well as related configuration files and APIs. 

Our custom production, validation, and automation tools enable writers to focus on learning complex information and writing about it, rather than on production work or investigating documentation build problems. 

About Guidewire

Guidewire builds software that property and casualty insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core processing, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 350 P/C insurers around the world have selected Guidewire.

We believe we have a good idea about what makes a fulfilling work life for employees: meaningful work, quality products, sound business strategy, ultra-competent colleagues, and plenty of freedom to innovate and create.  We were recently honored with a Glassdoor Employees’ Choice Award for Best Places to Work in 2018.

The company is headquartered in Foster City, California and is publicly traded under the symbol GWRE.

Seem Like a Good Fit?

If you’re excited by the same things we are, we want to hear from you today! To see job listings and testimonials from employees about what it’s like to work at Guidewire, go to

Please note that we do not accept resumes or honor referrals from headhunters, placement agencies, or other external parties seeking recruiting fees if they do not have a signed formal agreement with Guidewire.