We are looking for Senior Engineers to join our Customer & Cloud Operations Sustaining Engineering team in Dublin, Ireland.
Guidewire exists to deliver the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business.
Guidewire InsurancePlatform is the P&C industry platform that unifies software, services, and partner ecosystem to power our customers’ business. InsurancePlatform provides the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees.
The primary mission of the Customer & Cloud Operations Sustaining Engineering team is to promptly respond to Guidewire Cloud production issues that are escalated to the team by the Guidewire L2 Rapid Response team. Sustaining Engineering team members must quickly determine the root cause of the issue and carry out restoration activities on the affected production system. To ensure that the defects are ultimately resolved, the team is accountable to quickly provide detailed root cause analysis reports to the team responsible for defect resolution.
So, we're looking for thoughtful, creative, and highly-skilled technical problem solvers who enjoy thinking through deep and challenging production problems, quickly identifying the fundamental issues and efficiently and effectively restoring the affected Cloud production system to ensure continued customer success. We particularly value clear and logical thinking, good communication skills, a focus on quality, and the ability to work well as part of a team.
If this sounds interesting and exciting to you...come and talk with us. During our interview process we'll work through some technical problems together, so we can see what it's like to work with you, and you can see first-hand how we all work together.
Recently, you may have heard of the drive for corporate enterprises to deploy applications in the cloud. This trend will impact our customers and industry in the same way it is forcing other industries to evolve. The Sustaining Engineering team is based in Dublin and is a major part of our global Guidewire Customer & Cloud Operations team. This team will deploy and maintain our customers’ InsuranceSuite solutions in a Guidewire-hosted Cloud environment.
Senior Engineers are expected to provide technical leadership and mentorship to more junior members of the Sustaining Engineering team. They will also provide detailed Cloud-hosted production system support expertise, general architecture best practices awareness and guidance, and should be willing to expand their team leadership capability.
On the technical “hands on” side, Senior Engineers will play a pivotal role in many tasks related to the ongoing management and care of the customer’s production system. Key responsibilities include expert troubleshooting, system restoration, problem remediation and root cause analysis for production issues escalated from the Guidewire L2 Rapid Response team ensuring that Guidewire continues to meet our demanding SLA’s for all of our globally distributed Guidewire Cloud customers. Other facets of this role will include the detailed analysis of pre-production solutions to intercept potential performance or security issues prior to the customer solution being deployed into production on the Guidewire Cloud and also the design and implementation of internal tooling for use by the wider Customer & Cloud Operations team.
This role requires a high degree of independence, ownership and responsibility for customer success. Sustaining Engineers in the Customer & Cloud Operations team are expected to be highly responsive and resourceful to manage customer production issues in a timely manner. Thus, the successful candidate must be skilled at developing and maintaining professional relationships with peers as well as colleagues in other departments and geographic locations.
As a team, our mission is to provide distinguished consulting and support services to prospects, partners, and customers which result in 100 percent reference-able customers which guides us in all that we do.
Guidewire has pursued one mission from its founding as a company in 2001: to be the pre-eminent provider of next-generation core systems — policy, claims, and billing — to the global property-casualty insurance industry. All of our employees understand that we serve only one industry and strive to solve one problem: to enable insurance carriers to migrate completely from legacy systems to a modern core system platform. We have recruited extensively among experts in the industry to ensure that we learn from veterans of insurance system design and implementation. Today, insurance experience is pervasive throughout the Guidewire organization, especially in our Product Management and Implementation Services groups. The company is headquartered in Foster City, California, US with offices in London, Dublin, Paris, Munich, Sydney, Toronto, Tokyo, Hong Kong, and operations in Poland and mainland China. Guidewire is owned by its employees and is publicly traded on the NYSE under the call sign GWRE.
Please note that we do not accept resumes or honor referrals from headhunters, placement agencies, or other external parties seeking recruiting fees if they do not have a signed formal agreement with Guidewire.