We are looking for an experienced Architect to join our Customer & Cloud Operations Sustaining Engineering team in Dublin, Ireland.
We are Guidewire Software, and we're perhaps the best company to work for that you've never heard of. We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We serve the second-largest financial services industry in the world (after banking), worth $2 trillion USD. We build the core applications that companies use to sell insurance policies, settle claims, and bill their customers. We also have a portfolio of products serving the innovative needs of our customers in areas such as data management, digital online portals, and predictive analytics. We serve customers all over the world, helping them handle billions of dollars of business. This is a lucrative and underserved market, and we have grown rapidly through a combination of quality products, excellent service, innovative technology, and a passionate belief in our core values of rationality, collegiality & integrity.
The primary mission of the Customer & Cloud Operations Sustaining Engineering team is to promptly respond to Guidewire Cloud production issues that are escalated to the team by the Guidewire L2 Rapid Response team. Sustaining Engineering Architects must quickly determine the root cause of the issue and carry out restoration activities on the affected production system and be the primary team lead for customer issues. To ensure that the defects are efficiently resolved, the Architect is an escalation point for the other team members to ensure Guidewire quickly provide detailed root cause analysis reports to the team responsible for defect resolution.
So, we're looking for decisive, highly-skilled technical problem solvers who enjoy leading and mentoring team members, through deep and challenging production problems, quickly identifying the fundamental issues and efficiently and effectively restoring the affected Guidewire Cloud production system to ensure continued customer success. We particularly value clear and logical thinking, good communication skills, a focus on quality, and the ability to work well as part of a global as well as local team.
If this sounds interesting and exciting to you...come and talk with us. During our interview process we'll work through some technical problems together, so we can see what it's like to work with you, and you can see first-hand how we all work together.
Recently, you may have heard of the drive for corporate enterprises to deploy applications in the cloud. This trend will impact our customers and industry in the same way it is forcing other industries to evolve. The Sustaining Engineering team is based in Dublin and is part of our global Customer & Cloud Operations team. This team will deploy and maintain our customer’s InsuranceSuite solutions in a Guidewire-hosted Cloud environment. Architects will take on the role of Technical Duty Officer for escalated issues and will lead many tasks related to the ongoing management and care of the customer’s production system as well as providing mentoring and leadership to our team.
Key responsibilities include customer release planning, methodology support, expert troubleshooting, system restoration, problem remediation and root cause analysis for production issues escalated from the Guidewire L2 Rapid Response team ensuring that Guidewire continues to meet our demanding SLA’s for all of our globally distributed Guidewire Cloud customers. Other facets of this role will include the detailed analysis of pre-production solutions to intercept potential performance or security issues prior to the customer solution being deployed into production on the Guidewire Cloud and also the design and implementation of internal tooling for use by the wider Cloud Operations team.
This role requires a high degree of independence, ownership and responsibility for customer success. Sustaining Engineers are expected to be highly responsive and resourceful to manage customer production issues in a timely manner. Thus, the successful candidate must be skilled at developing and maintaining professional relationships with peers as well as colleagues in other departments and geographic locations.
As a team, our mission is to provide distinguished consulting and support services to prospects, partners, and customers which result in 100 percent reference-able customers which guides us in all that we do.
Guidewire has pursued one mission from its founding as a company in 2001: to be the pre-eminent provider of next-generation core systems — policy, claims, and billing — to the global property-casualty insurance industry. All of our employees understand that we serve only one industry and strive to solve one problem: to enable insurance carriers to migrate completely from legacy systems to a modern core system platform. We have recruited extensively among experts in the industry to ensure that we learn from veterans of insurance system design and implementation. Today, insurance experience is pervasive throughout the Guidewire organization, especially in our Product Management and Implementation Services groups. The company is headquartered in Foster City, California, US with offices in London, Dublin, Paris, Munich, Sydney, Toronto, Tokyo, Hong Kong, and operations in Poland and mainland China. Guidewire is owned by its employees and is publicly traded on the NYSE under the call sign GWRE.
Please note that we do not accept resumes or honor referrals from headhunters, placement agencies, or other external parties seeking recruiting fees if they do not have a signed formal agreement with Guidewire.