The importance of Professional Services
We are the face of Guidewire to our customers by helping them successfully implement our products. But how do we define success? It's not just about getting the customer to a go-live date. It's about helping them transform their business so they can be successful for a lifetime.
That is why we work tirelessly to apply business and technology best practices to ensure the customer is receiving optimal value from our products. That is why we track and prioritize requirements based on the tangible value they will provide. That is why we mentor the customer throughout the project so they can deliver value long after our Services team has rolled off. All of this builds a strong relationship with customers and empowers them to deliver a solution that meets their current – and future – business needs.
Our Professional Services approach
Implementations are complex. Customers' challenges are varied. So how is it possible that we have more than 150 successful implementations and upgrades without a single project failure? What's our secret? First, we identify the requirements that provide the most value to the customer and help them deliver that solution as early as possible. Then we bring in a small team of consultants who work alongside our customers and partners to facilitate success. We use an Agile methodology to deliver the requirements in an iterative approach. This helps the customer team build their product knowledge throughout the project and become self-sufficient. With Agile, customers can validate their requirements earlier in the project, not at the end when there is less time to address gaps or defects. By demonstrating iterative value, the customer gets excited and more engaged in the project.
We share our project collateral and product accelerators with the customer to help them hit the ground running. We then monitor progress during project health checks to assess how well the customer is leveraging industry, product, and project best practices. But these ingredients only get you so far. To maintain our track record of success, we need great people. Finding the right people to grow our organization – and then helping them to grow within our company – that's the true secret of our success.
Our plans for the future
As Guidewire continues to grow, so have the opportunities within Professional Services.
- Want to travel? Our field consultants support a worldwide customer base; just let your manager know what interests you.
- Want to work with our best-in-class Guidewire Services Center in Dublin, Ireland? You'll be part of a highly trained team that works remotely with our customers and field consultants on product engagements.
- Want to improve efficiency and operational excellence? Our Global Enablement team ensures consistency and best practices are applied within our organization and across our projects.
- Want to solve issues that come up after the implementation goes live? Join Guidewire Support to be part of a team that repeatedly receives exceptional customer service ratings.
But growth isn't always easy. It takes work. Thankfully, we are nimble and up to the challenge. We continuously improve and learn from each other to advance our industry knowledge, improve our methodology, and share best practices. We also learn from our customers. They have great ideas on how we can enhance our products, which we share with our development team. Sometimes these ideas lead to a new product offering, which generates new growth opportunities for our Services team. Examples of this include our Guidewire Live applications, our recent Mobile and Portal solutions, and our new Data Management and Business Intelligence offering.
The value of great people
Great people deliver great projects, and great projects create a great customer experience. That's why every Guidewire consultant has an unwavering commitment to the customer's success. To meet this customer commitment, we need people who are collegial, rational, and honest – people who are creative, technical, and collaborative – people who are smart yet remain humble. We're motivated by the positive difference we make for our customers.
What makes Professional Services a great place to work?
Collaboration and collegiality are important to us. We don't get caught up in unnecessary bureaucracy, lofty titles, or internal politics. We simply want to do the right thing for the customer. And it's not just lip service. This commitment starts at the top. Our leadership team helped build a customer-focused culture that now differentiates us from our competition. Despite our success, they remain humble and value everyone's opinion.
Few companies offer the high level of customer service that we do. When others might say "Not our problem", we find a way to make it right, even if it means solving a third-party issue. With our commitment to customer success, a well-respected leadership team, and the advantage of working on the best products in our space, it's easy to understand why Guidewire has such loyal and engaged employees.