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Technical Writer

DepartmentProduct Strategy
LocationIndia - Bangalore
Location TypeOn-Site

Are you excited about learning new technologies? Do you like to experiment to figure out how something works? Do you enjoy making complex information easy to understand? If yes, then we'd love to talk with you!

We are looking for a talented and curious technical writer who is passionate about creating compelling content that makes our developer users successful. As a technical writer at Guidewire, you will use your ability to grasp technical concepts to convert developer-speak into content that speaks to the user. You will create documentation for our cloud platform, and will use your passion for customer success to make sure users get the information they need to make their jobs easier.

To succeed in this role, you must have excellent communication skills, strong technical skills, a hands-on approach, and a self-motivated attitude. Expect to work in a fast-changing, flexible environment, where cross-geo collaboration is key.

Key responsibilities

Work closely with developers, product managers, and user experience designers to understand our products and target audiences
Plan and design targeted information experiences for our business and technical users in short release cycles
Develop content in various forms, including online content, UI text, and contextual assistance
Create technical content for our cloud platform, workflows, user interfaces, and APIs
Participate in initiatives to make our content more impactful and relevant to our different audiences

Required skills and experience

At least 3 of experience creating content for enterprise software applications
Excellent writing and communication skills
Knowledge of content development principles, theories, and concepts, including information architecture and information delivery
Understanding of web applications and cloud platforms
Ability to plan and prioritize tasks to meet deadlines
Ability to get information from subject matter experts and learn by experimenting
Willingness to work in a distributed global team environment
Bachelor's degree in Technical Writing, English, Computer Science, or other related fields, or comparable experience

Preferably, you also have some of the following:

Good understanding of structured authoring and markup languages such as DITA and Markdown
Experience creating documentation designed around developer use cases
Experience working in Git or in a Component Content Management System
Experience working in an Agile environment
Experience working with Pendo or similar onboarding tools
Copywriting or UI writing experience
Experience creating different forms of user assistance, such as videos, walk-throughs, and tutorials

About the team

We create and publish content that helps our users successfully deploy, customize, and use our applications. Our audience includes business analysts, technical consultants, and programmers. We are passionate about customer success. We strive to create a great information experience for our users by providing them the right information when and where they need it.

What we offer you:

An open, collaborative, and supportive work environment
Peers who are dedicated to creating high-quality user-centered content
Opportunities to drive and to participate in initiatives to improve the information experience for our users
Freedom to experiment, innovate, and to learn best practices and new technologies

Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.

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