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Cloud Engineer II

  • DepartmentProduct Development and Operations
  • LocationBrazil - Sao Paulo
  • Location TypeHybrid
Who We Are

At Guidewire, we're revolutionizing the insurance industry. Our platform, akin to the AWS of insurance, supports 380 insurance companies in crafting policies and settling claims every second. We're a post-IPO leader committed to delivering top-tier predictive analytics and machine learning solutions to empower data-driven decision-making in the insurance lifecycle. Join us in shaping the future of insurance!

Who You Are

You are a dynamic Cloud Engineer poised to elevate your career in a thriving and fast-paced environment. With a knack for problem-solving and a passion for technology, you're ready to tackle complex challenges using the latest AWS technologies. You take pride in working in Infrastructure as Code (IaC) and automation

Job Description

  • Collaborate with a dedicated team to design, build, and maintain Guidewire’s cloud operations, ensuring efficiency and optimal uptime for our SaaS products.
  • Utilize CI/CD tools and infrastructure as code (IaC) tools like Terraform and improve deployment processes.
  • Engage in incident management, troubleshooting, and resolution in a complex production environment, driving incidents to closure by coordinating with engineering teams.
  • Lead Automation Efforts: As a key player in our team, you'll spearhead the development and refinement of automation scripts. 
  • Kubernetes: Your deep understanding of Kubernetes will be crucial as you tackle complex challenges within our clusters. You'll be responsible for diagnosing and solving issues, optimizing performance, and ensuring our architecture is both resilient and scalable. 
  • Embrace AWS Ecosystem: Given our commitment to AWS, you'll immerse yourself in its ecosystem, designing and managing solutions that make the most of what AWS has to offer.
  • Collaborative spirit and expertise helping to bridge gaps between development, operations, and security, driving our collective success.
  • Pursue Innovation and Excellence: In an ever-evolving technological landscape, your passion for learning and innovation will keep us at the cutting edge. You'll explore and integrate the latest technologies in cloud computing, containerization, and beyond, positioning us as leaders in our field.

Duties & Responsibilities

  • Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments
  • Administer and automate the team’s growing presence in AWS
  • Operational support for Guidewire’s flagship highly integrated Java-based Insurance Suite web applications
  • Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform
  • Develop and deploy tooling to aid in driving 24x7x365 service operations of critical world-wide systems
  • Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
  • Build system documentation and training materials to empower and educate our own and other CCO teams
  • Demonstrated ability to excel in on-call responsibilities, adeptly managing rotations and providing weekend support to ensure seamless operations

What You Need to Succeed

  • Bachelor’s or Master’s Degree in Computer Science or a related field, or equivalent professional competency.
  • 3+ years of industry experience in cloud engineering or a related role, with a focus on AWS cloud services and infrastructure.
  • Prior experience working in Linux Infrastructure.
  • Knowledge of Python or any programming language to build tooling for automation.
  • Experience with Terraform, Kubernetes, Docker, and CI/CD pipelines.
  • Prior experience with CI/CD for gate promotion.
  • Prior experience with IaC tools like Terraform
  • Good problem-solving and analytical skills to troubleshoot issues in a complex environment.
  • A commitment to continuous learning and technology, with a passion for automating tasks and processes.
  • Excellent communication skills, collaborating effectively with technical and non-technical teams.
  • Ability to read, write, and speak fluent English.

Location & Travel

  • The candidate must reside within driving distance from Campinas, SP, for occasional meetings.
  • Occasional travel (less than 5%) to other Guidewire offices for training and team meetings may be required.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.



Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.



Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.



Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.



Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.



We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.



Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.