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Senior Solution Engineer

DepartmentGo To Market
LocationMalaysia - Kuala Lumpur
Location TypeHybrid

As a Solution Engineer (Cloud Operations), you will be part of a team that is responsible for the provisioning of environments on the GW platform for all Field organizations. You will develop deep expertise in the Guidewire cloud and provide triage and troubleshooting support using our knowledge base and continuous learning to restore the affected systems.

The Field Cloud operations Team is dedicated full-time to crafting and running software that improves the reliability of systems within the Field Organization, serving our many colleagues within the Field organization. We are passionate about automation where possible to make Guidewire Field systems run more efficiently.

You will be operating within Guidewire’s flagship cloud platform and Insurance Suite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant systems.

Field Cloud Ops members collaborate closely with Guidewire’s Cloud Engineering team to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.

This role requires a high degree of independence, ownership, responsibility, ability to troubleshoot and resolve defects.

If you like to be challenged and have a passion for solving problems at scale with systems like Kubernetes and Aurora, then we would love to hear from you!

The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools.

Bonus points if you have prior experience doing production support of a SaaS platform and are comfortable working with state-of-the-art highly containerized cloud-native environments in AWS.

Responsibilities:

2 to 5 years of experience in AWS Cloud Platform and its features which includes EC2, VPC, RDS, EKS, Cloud Watch, Cloud Trail, Auto Scaling, IAM, S3, R53, CloudFront, AWS Lambda, Redshift, Chatbot, IoT, Elastic Search, Google Analytics
2 to 5 years of experience working with Observability and Monitoring tools
Background utilizing and supporting log analytical tools such as DataDog
Working with Kubernetes hands-on in a “Been there, Done that” way
Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)
Good understanding of DevOps tools, CI/CD and hands-on experience with Git, Bitbucket and TeamCity
Experience using a software defect tracking system such as JIRA
General Familiarity with broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases, XML, and cloud architecture.
Good communication and presentation skills.
Bachelor’s Degree in Computer Science or related field.

What you would need to succeed:

Experience building microservices on cloud service platforms (e.g. AWS/GCP/Azure)
Masters degree in Computer Science

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Talent rewards

The perks. The rewards. The good stuff.

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.

FINANCIAL

Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

HEALTH AND WELLNESS

Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

FLEXIBLE WORKING

Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

DOWNTIME

Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

CONTINUAL DEVELOPMENT

We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

CAREER MOBILITY

Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide‌‌‌‌‌‌‌ locations.

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